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How to Respond to a Regulatory Hiatus

Mar
29
How to Respond to a Regulatory Hiatus

Hint: Don’t be complacent about overdraft program compliance. John M. Floyd & Associates' Darin Byrd reflects on this year’s GAC regulatory session, “The Consumer Regulation Regime for 2017.” No action expected on overdraft programs from the CFPB, but credit unions can still do more to help consumers in this space.  

Posted By Bridget Bowles read more

​Trust-Building And Account Holder Retention Go Hand In Hand

Mar
03
​Trust-Building And Account Holder Retention Go Hand In Hand

After selling Helzburg Diamonds to Warren Buffet, Barnett Helzberg wrote a book with his key insights into relationship-building. His understanding of the relationship between proactive communication, value and account holder retention can be particularly applicable to financial institutions. 

Posted By Bridget Bowles read more

Sound New Year’s Principles are Beneficial All Year Long

Jan
30
Sound New Year’s Principles are Beneficial All Year Long

If your credit union’s 2017 goals include increasing revenues and member satisfaction, a fully-disclosed overdraft protection plan may be the solution. A proven plan could fill not only both needs, but also provides fairness, convenience and compliance to the account holder and the financial institution

Posted By Susan Dyer read more

In an Uncertain World, Look for the Silver Lining

Dec
04
In an Uncertain World, Look for the Silver Lining

When it comes to putting the finishing touches on strategic plans and budgets for 2017, thinking through solutions to the industry’s on-going challenges can have even the most seasoned credit union management team shaking their heads. In today’s environment, there are many circumstances beyond your control – unsettled economic conditions, interest rate pressure, regulatory and compliance expectations, competition from familiar and untraditional sources, the costs of technology and cyber security, as well as ever-changing member service expectations.

Posted By Brianna O'Hara read more

Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

Sep
05
Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

As regulations on financial products and services continue to rank among the top concerns for credit unions, many institutions are re-evaluating the viability of the products they offer to their members.

Posted By Brianna O'Hara read more

Waiting to Implement an Overdraft Program Could Cost You

Aug
07
Waiting to Implement an Overdraft Program Could Cost You

Delaying action until regulators issue new rules on overdraft protection programs negatively impacts more than you think. In today’s highly regulated environment, financial institutions remain focused on any and all regulatory announcements and rulings regarding issues that affect their performance and profitability.

Posted By Brianna O'Hara read more

Re-engineering Your Credit Union’s Foundation Can Enhance Long-Term Growth

May
06
Re-engineering Your Credit Union’s Foundation Can Enhance Long-Term Growth

Needless to say, today’s business environment for credit unions provides its share of opportunities and challenges. On the one hand, new technologies provide innovative service options that can improve or increase your touch points with members.

Posted By Brianna O'Hara read more

Act Now to Avoid a Future Talent Crisis

Apr
08
Act Now to Avoid a Future Talent Crisis

Prior to the country’s economic downturn, many credit unions maintained formal staff development and leadership training programs that enabled management to recognize potential among existing staff members and develop the skills necessary to nurture professional growth.

Posted By Brianna O'Hara read more

Build an Effective Base to Capture Greater Share of Wallet

Jan
19
Build an Effective Base to Capture Greater Share of Wallet

Submitted by J. Keith Hughey, senior consultant at John M. Floyd & Associates

As we start another year of continued uncertainty regarding interest rates, sluggish loan activity, regulatory action and competition from non-traditional financial service providers, many credit unions continue searching for ways to generate revenue to maintain stability and create growth opportunities for next year.

Posted By Nora Revie read more

Keep Your Employees Away from the Nearest Exit

Jul
16
Keep Your Employees Away from the Nearest Exit

By Keith Hughey, Senior Consultant
John M. Floyd & Associates

Over the past several years, I have watched the trends of workplace satisfaction with a great deal of interest. Throughout the Great Recession, various studies consistently indicated that roughly two-thirds – plus or minus a percentage point or two – of U.S. workers were dissatisfied with their job.

Posted By Sharon Bahr read more

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