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Coronavirus (COVID-19) resources and information

WHAT HCUA IS DOING IN RESPONSE TO THE COVID-19 SITUATION

SKIP down to credit union resources

Stimulus payment information located under Regulatory Guidance & Compliance Resources. 

Read the May 26 email sent to all HCUA-affiliated member credit unions from HCUA president/CEO Brad Douglas.

OUR ADVOCACY EFFORTS DURING COVID-19
We are working closely with policymakers on several fronts during these extraordinary times. We connect with policymakers and regulators (including the Kansas Department of Credit Unions and the Missouri Division of Credit Unions) regularly, around the clock, and work in tandem with CUNA on a national level.​

  • Credit unions are essential businesses.This stance is reinforced in federal guidance from Homeland Security and CISA.​
  • Reinforcing the safety and soundness of credit unionsMessaging for credit unions is below under "member facing messaging and graphics."​
  • Credit unions included in Cares ActRead more.
  • Kansas financial institutions are ready serve members and customers during the coronavirus public health emergency. Read the joint letter with the Kansas Bankers Association and the Community Bankers of Kansas. 
  • Concerns with the SBA loan relief efforts and asking for action. Read the joint letter with CUNA and state leagues. This was sent to the SBA and the Treasury (as well as every member in the Kansas and Missouri delegation). We continue to work on your behalf on SBA concerns.   

HCUA EVENT INFORMATION

LET US KNOW HOW YOUR OPERATIONS ARE CHANGING

  • If your credit union is changing its operations or offering special services or assistance to members, let us know.
  • CUNA survey: SURVEY SHORTENED (4.15.20)! Please take part in this national survey to collect our industry’s response to the coronavirus disease (COVID-19) pandemic. Collect answers from your team with this PDF of the questions to ensure only ONE survey per credit union is submitted.
  • How is your credit union helping members? Share your story with CUNA here. 

CREDIT UNION COVID-19 RESOURCES

EMPLOYMENT & OPERATIONAL GUIDANCE

U.S. Department of Labor (DOL) 

Remote working resources 

HR-RELATED RESOURCES FOR CREDIT UNIONS

REGULATORY GUIDANCE & COMPLIANCE RESOURCES

Federal Updates & Impact: Insights from HCUA Advocacy & Compliance - webinar slides (4.2.20)

Stimulus Payment Information

CFPB

CUNA Mutual risk alerts

Federal Financial Institutions Examination Council (FFIEC)​

Federal Reserve

Financial Crimes Enforcement Network (FinCEN)

National Automated Clearing House Association (NACHA) guidance

National Credit Union Administration (NCUA)

Annual meeting guidance from NCUA

USDA Rural Development

Other resources

 

SMALL BUSINESS ADMINISTRATION (SBA) RESOURCES

SBA helpline: call 833.572.0502 or SCLS@sba.gov (4.6.20)
To help streamline and speed up SBA responses, please submit questions to Sadvocacy@heartlandcua.org. We will submit credit union questions and share answers here in updated FAQs.

Submit questions on the Interim Final Rule to SPPP-IFR@sba.gov.

Want to request a change to your credit union's information? File a ticket on SBA's website


 

For SBA 7(a) Approved Lenders

  • SBA 7(a) Approved Lenders send emails to: 7aPaycheckLoanProgramQuestions@sba.gov
  • E-Tran/CAFS questions? Call 833.572.0502 (select new lender option).
  • E-Tran Pro-Tip: Be careful when entering passwords to E-Tran. Encourage your team members to enter passwords carefully. Repeated attempts to enter a password into the system can result in temporary account suspension (due to security protocols) requiring password reset.

 

 

GUIDANCE FROM STATE & LOCAL AGENCIES

DoD Expiration Guidance for State-Issued Driver’s Licenses/ID Cards (6.3.20)

Kansas

Kansas Department of Credit Unions (KDCU)

Missouri

Missouri Division of Credit Unions 

Kansas City area

MEMBER-FACING MESSAGING & GRAPHICS (includes financial literacy resources)

Suggestions for addressing members, media or the public, ideas for messaging your member support options. Most of these will download as Word documents. 

Credit unions are here for you

Tips for saving & stimulus info

Protect against COVID-19 related scams

SBA Paycheck Protection Program
 

Safety and soundness

Talking points for CU staff/messaging if a staff test positive for coronavirus

Financial Literacy Resources (FREE)

Social distancing and stay at home orders have probably put a damper on your credit unions Youth Month activities. Luckily, several financial literacy companies have provided free remote learning and learning modules for students and teachers. Share these on social. Are we missing some free financial literacy resources? Email us

  • Banzai! (4.2.20). Free for teachers. Great learning tool to use in remote teaching.
  • EverFI (4.2.20). Free access for parents and teachers.
  • Practical Money Skills (4.2.20). Learning programs and games for all ages.

REOPENING GUIDANCE & INFORMATION

INDUSTRY INFORMATION & RESOURCES

CONNECT WITH YOUR CREDIT UNION PEERS

HCUA COUNCILS
Our HCUA Councils provide a place to share resources/experiences and to connect with your peers during this unprecedented time. As an HCUA member credit union, it is FREE for you to join as many councils as you like.

WEEKLY CONFERENCE CALLS
These calls are an opportunity for Kansas and Missouri credit unions to ask/discuss how others are changing operations, protecting employees, protecting and helping your members. This is a great place to share best practices to help each other through this difficult situation that is our “new normal.”

Calls take place every Tuesday until further notice. Join any or all of these calls, not just the one in your area. Invite your employees, any and all staff welcome. 

9:30 a.m.  Central and western Kansas credit unions 
10:30 a.m. Central Missouri 
11:30 a.m. Springfield 
1:30 p.m. Kansas City area, both Kansas and Missouri credit unions 
2:30 p.m.  St. Louis 
3:30 p.m. Topeka-area credit unions 
4:30 p.m. Wichita-area credit unions 

Contact your member engagement representative to get the call-in information.  

SCAM INFORMATION

CO-OP SHARED BRANCH UPDATES

GRANTS & ASSISTANCE

Heartland Credit Union Charitable Foundation (HCUCF) support

Pandemic relief grants available for credit unions under $100M 
 
Credit unions under $100M in assets can apply for pandemic relief grants to help you prepare to serve your members and protect your staff as you slowly phase back to your normal business operations. Grant requests can be up to $2,500 and must be used to support expenses directly related to the pandemic (including past, immediate or future expenses). HCUCF is accepting applications as long as there is a need and contributions to support the growth of this fund. 

Please contact Andrea Robinson, 800.392.3074, x1316 for information. ​


NCUA grants

Federally insured, low-income designated credit unions that experience unexpected costs as a result of COVID-19 can request urgent needs grants from the National Credit Union Administration.

The NCUA’s Office of Credit Union Resources and Expansion can provide grants up to $7,500 to low-income credit unions for:

  • Hardware, software, or other equipment to help them provide financial products and services from remote locations;
  • Consulting services to develop programs and partnerships to assist those affected by COVID-19, such as small businesses or schools; and
  • Developing marketing materials to assure members their insured deposits are safe.

Eligible credit unions also may apply for loans supported by the Community Development Revolving Loan Fund.

Eligible credit unions may apply for grants or loans through the NCUA’s CyberGrants portal (opens new window).

Credit unions with questions should contact the Office of Credit Union Resources and Expansion by email at CUREApps@ncua.gov

HEALTH & SAFETY

Tips for credit union staff and branches

  • CDC: Tips for managing stress and anxiety (3.15.20)
  • WHO: Coping with stress during COVID outbreak  (added 3.15.20)
  • Review your internal sick leave policy. Encourage those who feel sick to stay home and make arrangements to work from home, if possible. Consider holding video or phone conferences instead of face-to-face meetings.​
  • Stay informed. Monitor health agency information and take note if your members could be affected.​
  • Keep your branches clean. COVID-19 is spread through coughing and sneezing. Here are a few considerations to help prevent the spread of illness in your branches. 
    • Have alcohol-based hand sanitizer dispensers, tissues and trash cans readily available in branches.
    • Encourage members using ATMs to wear gloves or to use a pen when touching the keypad. 
    • Promote the use of drive-through windows, online solutions and mobile systems among members – and make sure those systems are working correctly.  
    • Send staff home as soon as possible if they feel sick. 

Tips from WHO.

  • Wash your hands frequently. 
  • Maintain social distancing - least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing. 
  • Avoid touching eyes, nose and mouth. You touch many surfaces and can pick up viruses. Your hands can transfer the virus to your eyes, nose or mouth. 
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze, then dispose of the used tissue immediately. Wash your hands thoroughly.
  • If you have fever, cough and difficulty breathing, seek medical care early. 
  • If you are experiencing symptoms, STAY HOME.
Vocab Compliance: