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Coronavirus (COVID-19) resources and information

WHAT HCUA IS DOING IN RESPONSE TO THE COVID-19 SITUATION

Read the March 24 email sent to all HCUA-affiliated member credit unions from HCUA president/CEO Brad Douglas.

OUR ADVOCACY EFFORTS DURING COVID-19
We are working closely with policymakers on several fronts during these extraordinary times. We connect with policymakers and regulators (including the Kansas Department of Credit Unions and the Missouri Division of Credit Unions) regularly, around the clock, and work in tandem with CUNA on a national level.​

  • Credit unions are essential businesses: We continue to connect with both Kansas and Missouri’s governors and with other local and state leaders to reinforce that credit unions are “essential services” in our states. Several counties and cities have made "shelter-in-place announcements" and credit unions (and other financial institutions) have been listed as "essential businesses." This stance is reinforced in federal guidance from Homeland Security and CISA.​
  • Reinforcing the safety and soundness of credit unions: Credit union member accounts are insured and protected through NCUA, and we are emphasizing the safety and soundness of credit unions in our ongoing interactions with state and federal leaders, and media. Messaging for credit unions is below under "member facing messaging and graphics."​

HCUA EVENT INFORMATION
Skip down to see the "HCUA Events" section to see the latest about our events.

LET US KNOW HOW YOUR OPERATIONS ARE CHANGING

  • If your credit union is changing its operations or offering special services or assistance to members, let us know.
  • CUNA survey: Please take part in this national survey to collect our industry’s response to the coronavirus disease (COVID-19) pandemic. Collect answers from your team with this PDF of the questions to ensure only ONE survey per credit union is submitted.

 

CREDIT UNION COVID-19 RESOURCES

EMPLOYMENT & OPERATIONAL GUIDANCE

U.S. DEPARTMENT OF LABOR 

TIPS & TRICKS FOR WORKING FROM HOME 

REGULATORY GUIDANCE & COMPLIANCE RESOURCES

Guides and tools to help navigate the complex landscape caused by the novel coronavirus pandemic. 

GUIDANCE FROM STATE & LOCAL AGENCIES

MEMBER-FACING MESSAGING & GRAPHICS

Suggestions for addressing members, media or the public, ideas for messaging your member support options. Most of these will download as Word documents. 

 

INDUSTRY INFORMATION & RESOURCES

CONNECT WITH YOUR CREDIT UNION PEERS

HCUA COUNCILS
Our HCUA Councils provide a place to share resources/experiences and to connect with your peers during this unprecedented time. As an HCUA member credit union, it is FREE for you to join as many councils as you like.

WEEKLY CONFERENCE CALLS
These calls are an opportunity for Kansas and Missouri credit unions to ask/discuss how others are changing operations, protecting employees, protecting and helping your members. This is a great place to share best practices to help each other through this difficult situation that is our “new normal.”

Calls take place every Tuesday until further notice. Join any or all of these calls, not just the one in your area. Invite your employees, any and all staff welcome. 

9:30 a.m.  Central and western Kansas credit unions 
10:30 a.m. Central Missouri 
11:30 a.m. Springfield 
1:30 p.m. Kansas City area, both Kansas and Missouri credit unions 
2:30 p.m.  St. Louis 
3:30 p.m. Topeka-area credit unions 
4:30 p.m. Wichita-area credit unions 

Contact your member engagement representative to get the call-in information.  

HEALTHY & SAFETY

Tips for credit union staff and branches

  • CDC: Tips for managing stress and anxiety (added 3.15.20)
  • WHO: Coping with stress during COVID outbreak  (added 3.15.20)
  • Review your internal sick leave policy. Encourage those who feel sick to stay home and make arrangements to work from home, if possible. Consider holding video or phone conferences instead of face-to-face meetings.​
  • Stay informed. Monitor health agency information and take note if your members could be affected.​
  • Keep your branches clean. COVID-19 is spread through coughing and sneezing. Here are a few considerations to help prevent the spread of illness in your branches. 
    • Have alcohol-based hand sanitizer dispensers, tissues and trash cans readily available in branches.
    • Encourage members using ATMs to wear gloves or to use a pen when touching the keypad. 
    • Promote the use of drive-through windows, online solutions and mobile systems among members – and make sure those systems are working correctly.  
    • Send staff home as soon as possible if they feel sick. 

Tips from WHO.

  • Wash your hands frequently. 
  • Maintain social distancing - least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing. 
  • Avoid touching eyes, nose and mouth. You touch many surfaces and can pick up viruses. Your hands can transfer the virus to your eyes, nose or mouth. 
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze, then dispose of the used tissue immediately. Wash your hands thoroughly.
  • If you have fever, cough and difficulty breathing, seek medical care early. 
  • If you are experiencing symptoms, STAY HOME.
  • CDC guidance

SCAM INFORMATION

CO-OP SHARED BRANCH UPDATES

We have sent several updates regarding CO-OP Shared Branch. 

HCUA EVENTS

Some HCUA events have changed. Some conference may have virtual options. See the event pages for complete information. 

  • Regional Small Credit Union Roundtable - Wichita - March 26 - Cancelled
  • CU at the Capitol, Jefferson City - March 31 - Cancelled
  • Compliance Conference, Wichita - April 7 - Rescheduled for August 21
  • Compliance Conference, Lake of the Ozarks - April 9 - Rescheduled for August 27
  • CU at the Capitol, Jefferson City - April 14 - Cancelled
  • CUNA Small Credit Union Strategic Planning Workshop - April 28 - Cancelled
  • CU at the Capitol - Jefferson City - April 28 - Cancelled
  • IRA Conference by Ascensus - Wichita - April 21 - Cancelled
  • CUlead - Kansas City - April 21-22 - Not in - person, exploring virtual 
  • CUNA Small Credit Union Strategic Planning Workshop - Leavenworth, KS - April 21 - Cancelled
  • IRA Conference by Ascensus - St. Louis area - April 23 - Cancelled
  • CU at the Capitol - Jefferson City - April 28 - Cancelled
  • Foundation Cup - Lake of the Ozarks - May 11-13 – Cancelled - see you in 2021! 
  • Credit Union Basic Training - St. Louis - May 12 – Cancelled, but exploring virtual options 
  • Collections Council Meetup - St. Louis - May 14 – now a conference call 

 

GRANTS & ASSISTANCE

HEARTLAND CREDIT UNION CHARITABLE FOUNDATION (HCUCF) SUPPORT
The Heartland Credit Union Charitable Foundation may have resources available to assist with extraordinary or emergency situations that you might encounter.

Please contact Andrea Robinson, 800.392.3074, x1316 for information. ​

 

NCUA GRANTS
Federally insured, low-income designated credit unions that experience unexpected costs as a result of COVID-19 can request urgent needs grants(opens new window) from the National Credit Union Administration.

The NCUA’s Office of Credit Union Resources and Expansion can provide grants up to $7,500 to low-income credit unions for:

  • Hardware, software, or other equipment to help them provide financial products and services from remote locations;
  • Consulting services to develop programs and partnerships to assist those affected by COVID-19, such as small businesses or schools; and
  • Developing marketing materials to assure members their insured deposits are safe.

Eligible credit unions also may apply for loans supported by the Community Development Revolving Loan Fund.

Eligible credit unions may apply for grants or loans through the NCUA’s CyberGrants portal(opens new window).

Credit unions with questions should contact the Office of Credit Union Resources and Expansion by email at CUREApps@ncua.gov

WEBINARS, PODCASTS & ONLINE COMMUNITIES

WEBINARS
Credit Union COVID-19 Regulatory Advocacy Issues Webinar​
March 31, 2020 at 10-11 a.m. (CT), free​
World Council of Credit Unions' executives will address the regulatory advocacy challenges faced by our members and their credit unions in coping with the Coronavirus (COVID-19) Pandemic, and offer guidance and best practices for dealing with the crisis. ​

How Credit Unions Are Addressing COVID-19​
Callahan & Associates hosted a panel of credit union leaders from across the United States who shared their plans and perspectives on COVID-19, including, personnel management, travel, disaster recovery, branch services, member impact, and more.

PODCASTS
CUNA economists provide an updated forecast  (30 min)
In this episode of the CUNA News Podcast, three CUNA economists examine the extent of the disruption, provide an updated forecast for the economy, and discuss implications for credit unions.They are Samira Salem, senior policy analyst; Jordan van Rijn, senior economist; and Mike Schenk, chief economist and deputy chief advocacy officer.​

COMMUNITIES
Best Innovation Group (BIG) CU Digital Town Halls
A place to facilitate collaboration during times of economic uncertainty through the COVID-19 pandemic. Facilitated by John Best, CEO of BIG, twice a week attend a Town hall and find out what others are doing to combat the economic uncertainty, the virus itself and what is working and not working from other credit unions who are in the same position.

 

Vocab Compliance: