User login

West Community Credit Union Earns Missouri Quality Award

West Community Credit Union (O'Fallon, MO) was named a recipient of the 2018 Missouri Quality Award by the Midwest Excellence Institute (MEI), designed to honor exemplary organizations for their achievements in performance excellence.

West Community was recognized for its Business Process Management system, rigorous metrics, disciplined leadership, passionate workforce, and outstanding community service. Through their engaged workforce, the credit union provides customized service and solutions to enrich members live and help communities thrive. As a result, it has experienced outstanding financial performance.

“We are committed to our mission of being our members’ life-long financial partner,” said Jason Peach, president/CEO of West Community Credit Union. “Commitment to learning and innovation are cornerstones of our core values and are ingrained in our culture.”

To be eligible for the Missouri Quality Award (MQA), West Community Credit Union submitted a 50-page application responding to the Malcolm Baldridge Excellence Framework involving leadership, strategic planning, customer and employee engagement, and a variety of other factors that drive improved performance.

Award applications are evaluated by a team of trained examiners individually, then in team consensus, and is culminated by a week-long site visit to verify and clarify information contained in the application.

“We are honored after years of improving our processes to have the opportunity to show the communities we serve how we have used the Baldrige framework to further enhance our organization’s quality and performance,” stated Peach.

Award winners were recognized at the MQA Awards Banquet on November 15 in Columbia, MO.