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Gain Insight at Bankruptcy & Collections and Lending Conferences

Whether you are collecting money or lending it, effective communication is necessary to handle these potential delicate situations. Learn new techniques and increase your knowledge at our Bankruptcy & Collections conference and Lending Conference. Don't forget, scholarships are available for credit unions under $100 million in assets.

Bankruptcy & Collections Conference
May 16 – Wichita | May 17 – St. Louis

David Reed

At our Bankruptcy & Collections conference, you will improve your negotiation skills, learn to communicate artfully and tactfully, and motivate consumers to pay. This conference is a must-attend for any collections and lending professional. 

A few things you will learn:

  • Three appeals to collect money from the consumer
  • Recognize and respond appropriately to consumers’ stalls or objections
  • Eight steps of the collection call
  • Steps in the consumer bankruptcy process as they pertain to credit and collections
  • Different bankruptcy chapters and parties
  • Comprehend the paperwork a debtor fills out when filing for bankruptcy

Attorney, author, consultant and nationally recognized speaker, David Reed is a partner in the law firm of Reed and Jolly, PLLC and founder of CU Doctor, a full service credit union consulting practice. Through Reed and Jolly, David provides guidance to credit unions concerning a variety of matters including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance.

Lunch is sponsored by CUNA Mutual Group.

Full details and to register: Wichita – May 16
Full details and to register: St. Louis – May 17


Lending Conference
June 12-13 – Kansas City area

Celeste Cook

Discover creative lending philosophies and strategies, innovative marketing initiatives, and a unique program proven to increase opportunities, profitability, and membership growth in a challenging economy. 

With 20 years’ experience, Celeste Cook’s dynamic session will teach you to cultivate a proactive lending philosophy that can lead to more loan opportunities and increased member loyalty. She will help you uncover how to capture more quality, profitable loan opportunities.

A few things you will learn:

  • Learn to transform your staff into financial solutions partners
  • Build member loyalty for life
  • Develop successful loan strategies 
  • Get the low down on credit scores and how to evaluate risk
  • …plus a whole lot more!

Full details and to register: Lending Conference – June 12-13 – Kansas City area 

Scholarships available!
If your credit union is under $100 million in assets, you are eligible for professional development scholarships through our Heartland Credit Union Charitable Foundation. Scholarships cover the registration cost of HCUA conferences, webinars, CUlead, and more. 

HCUA events calendar
For an overview of all HCUA training, view our events calendar.