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FREE Training for HCUA-Member Credit Unions

As a benefit of membership, we offer free training webinars, as well as free credit union basic training, to Heartland Credit Union Association's (HCUA) member credit unions. 

Credit Union Basic Training

Credit Union Basic Training provides you a wide array of information designed to help new employees understand the history, philosophy and structure of credit unions, member service techniques, and how HCUA can serve your credit union through our advocacy efforts, services and products. It's perfect for those new to the credit union industry, or those who may need a refresher course! 


FREE Webinars

Check out our line-up of upcoming FREE webinars! 

Active Shooter - September 8 & November 2

All employees can help prevent and prepare for potential shooter situations. This webinar will provide guidance to individuals, including managers and frontline employees. Attendees will learn three steps to protect themselves.  

There are several dates and times available.



What Matters Now: Insights from Millennials - September 12 @ 11 a.m
Presented by CUNA Mutual Group

What matters most to millennials? And what can your credit union do to engage with this powerful group? CUNA Mutual Group will share valuable insights about the motivations, worries, and hopes of different millennial groups that will inspire you to engage and evolve with your millennial members and potential members in new and different ways.



FraudBuzz: A Monthly Discussion About Fraud & Risk - Thursday, September 15 @ 1 p.m.

When it comes to staying ahead of the fraud and risk game, there's no such thing as being too informed. FraudBuzz is a monthly webinar series hosted by CO-OP's own Fraud Specialist, John Buzzard. With over fifteen years' experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge around the current state of fraud and risk with the credit union community.

Each month, John and a special industry guest will discuss a new topic around Security, Innovation and Fraud. During the series, you will:

  • Develop a whole new set of best practices.
  • Learn about the latest fraud and risk scenarios to watch out for.
  • Collaborate on a meaningful level with other like-minded credit unions.
  • Separate facts from fiction within the fraud landscape.

Fighting against fraud is challenging for any financial institution. For credit unions, it's a task you don't have to take on alone. 




BSA: Bank Secrecy Act - September 15, October 20 & December 13

Credit union employees and volunteers are required to complete annual BSA training. Join us for this one-hour webinar as we walk through BSA information.

There are several dates and times available




Preventing Elder Financial Abuse Training - September 20 & November 15

Elder financial abuse happens more often than people think. With some training, credit union staffers can help protect members and their finances. Attendees will learn what elder financial abuse is, who the abusers are, why victims don’t report it, red flags and how they can help members.

There are several dates and times available



Combat Check Fraud with Advanced Fraud Solutions - September 21 @ 11 a.m. 
Presented by TrueChecks®

According to the AFP Payments survey, fraud is at an all-time high, with 77 percent of all financial institutions exposed to check fraud losses in 2015. With EMV adoption ramping up for plastic card portfolios, check fraud is only expected to increase. Join TrueChecks® for a one-hour webinar and learn more about proven, powerful check fraud prevention software. 



Robbery: Before, During, After - September 29 & November 29

Fear of robbery is understandable. Although the chances of your credit union being robbed while you are on duty are relatively small, robberies occur on an average of every two minutes in this country. Join us for this one hour webinar as we go through what you can do before, during, and after the robbery.

There are several dates and times available



Member Service: Interacting with Your Members - October 11 & December 6

Member service consists of two critical components: a technical component and a personal component. Technical ensures that the members transaction will be completed. This webinar will go over the personal component - friendliness and interaction with your members.

There are several dates and times available



Questions? Please let us know and send us an email