FTC Report on Mobile Payments
The Federal Trade Commission (FTC) recently released a staff report highlighting key issues facing consumers and companies as they adopt mobile payment services. The report noted the rapid growth in mobile payments innovation and services. Also, the report showed the problem of mobile “cramming” when third parties place unauthorized charges on a consumer’s mobile phone bill. The FTC makes several recommendations and encourages: 1) companies to develop clear policies on how consumers can resolve mobile payment disputes for fraudulent or unauthorized charges, 2) industry-wide adoption of strong mobile payments security, and 3) companies to incorporate strong privacy practices, consumer choice, and transparency into their mobile products from the outset. Further, the report noted privacy issues due to the consolidation of consumers’ personal information.