Nicole El-Chami has been appointed CUA's assistant vice president of deposit and support services. An 11-year employee of CUA, El-Chami was recently the AVP of electronic services where she led the development and implementation of a dispute/fraud processing program that prevented fraud losses.
She is both an accredited ACH and Payments/Risk Professional. She holds a Bachelor of Science in Health Sciences and an MBA from Pittsburg State University, Pittsburg, Kansas.
El-Chami’s new role will showcase her management skills as she oversees staff, programs, productivity, and quality for IRA & retirement services, deposit quality, CUA’s member support, and the teller assist professionals (TAP) area where members are served across the state via TAP machines in CUA drive-throughs and lobbies.