CUlead Spotlight: Caroline Richardson, Volt Credit Union

Published 4.9.21


Caroline Richardson

Chief Retail & Commercial Officer
Volt Credit Union

CUlead is a program aimed at building and enhancing our credit union management staffs' leadership abilities to further the credit union and cooperative movements. With these CUlead spotlights, we're excited to shine a light on these leaders.

This week, we meet Caroline Richardson, chief retail & commercial officer at Volt Credit Union (Springfield, MO).

How long have you be in the credit union industry?

5-8 years

What is your favorite thing about working at a credit union?

My favorite thing about working at a credit union is the feeling of belonging. Not only as an employee but as a member, it feels like home away from home.

What does true leadership mean to you?

For me, true leadership is the ability to lead a group of people towards a mutual goal. It is the ability to envision a goal, effectively communicate the goal and inspire the team to achieve it. I believe the number one quality of a leader is empathy.

There are two types of people in this world. What are the two types?

Those who make lists and those who don't.

Want to learn more about the CUlead program? Contact Clint Armistead, 913.297.2473.