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Marketing & Communications Intern: Heartland Credit Union Association (Wichita, KS)

Support the Marketing and Communication Department as needed including (but not limited to):

  • Researching and/or writing website articles
  • Create/send marketing emails
  • Assist with website content management
  • Assist with database updates
  • Graphic design services
  • Assist with Convention & Annual Meeting marketing needs
  • Other duties as assigned


  • Student in marketing or communications, with 3.0 GPA or higher
  • Graphic Design experience (InDesign, Illustrator).
  • Website experience a plus.
  • Ability to work independently, meet deadlines.
  • Positive attitude a must.
  • Knowledge in Microsoft Office Suite

This position will work out of Heartland Credit Union Association's Wichita office and will be supervised by the Communications Director.

  • 10-15 hours per week (days/times are flexible, but intern must work a minimum of 3 hours at a time, 2 or more days per week)
  • $12/hour

The Heartland Credit Union Association will provide work space, computer, office phone and any necessary equipment. Please email a cover letter and resume to Susan Dyer. 

Business Development Representative: First Community Credit Union (Chesterfield, MO)

There is an immediate opening for an experienced Business Development Representative to increase our commercial loan portfolio by actively soliciting new business in the community. The ideal candidate will have a good understanding of corporate and personal financial information, an in depth knowledge of commercial lending products and services, a proven track record of success in sales, be self motivated and have excellent interpersonal and communication skills. SBA experience a plus.

Interested candidates submit your resume via email to Casey Chambers, Staffing Specialist.

First Community is an Equal Opportunity Employer (EEO/AA/D/V).

Exp. 06/30/17

Marketing/Business Development Representative:  Millennium Corporate Credit Union (Wichita, KS)

Millennium Corporate Credit Union is actively seeking applicants for our new, full-time Marketing/Business Development Associate position. We are interested in goal-oriented, enthusiastic, self-starters who are excited to learn, comfortable traveling and meeting new people, and interested in building relationships with current clients as well as potential clients. Responsibilities include promotion and sales of Millennium Corporate’s products and services, help developing marketing plans and sales techniques, strategies and materials, and coordination of and participation in trade shows and conferences throughout the Midwest.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Excellent written and verbal communication skills
  • Must be comfortable traveling independently - all travel expenses paid by company
  • Must be proficient in office software applications – Word, Excel, PowerPoint, etc.
  • No financial institution experience necessary
  • Must professionally represent yourself and Millennium Corporate
  • Must be able to work full-time hours M-F and some evenings and weekends for special events

Benefits Include

  • Competitive Compensation - Salary & Incentives
  • Generous Health Insurance Coverage – Options for Self/Spouse/Family
  • 401K – Employee/Employer Contribution Plan After 1-Year of Employment
  • Partial Health Club Membership – YMCA Membership (70% - employee/30% – employer)
  • Tuition Reimbursement/Educational Assistance available
  • Extensive On-the-job Training  & Career Development opportunities

Company Description

Millennium Corporate Credit Union is a business-to-business wholesale credit union providing financial services to credit unions throughout the Midwest. We’ve been in the business of serving our credit union members for 65 years and now work with close to 300 credit unions in KS, NE, MT, and MO, from 3 locations, with the home office in Wichita, KS.

Equal Opportunity Employer.

Interested candidates please submit your resume via email to Heather Seiler, Executive Assistant.

Exp. 06/30/17

Human Resources Director: Infuze Credit Union (Fort Leonard Wood, MO)

Direct and coordinate all personnel activities toward achieving the credit union’s objectives, in accordance with policies. Responsible for the supervision and management of the Credit Union’s Human Resources functions. Directs the development and implementation of personnel policies and guidelines. Oversees salary administration, employee benefits, payroll, regulatory compliance, recruitment, worker’s compensation, and safety and health. Provides advice and guidance on the interpretation of personnel policies as they relate to individuals and to Credit Union objectives. Overall maintenance of personnel records and submission of required federal, state, and local reports relating to personnel matters.

Position Responsibilities:

  • Directs activities of Human Resources Department, in accordance with credit union policies and objectives.
  • Ensures availability of competent, qualified personnel for key positions within the credit union. Manages the recruiting and selection activities of the company to identify needed critical skills, employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing levels.
  • Promotes all aspects of any department project and allocates financial and talent resources appropriately.
  • Ensure company compliance with FMLA, ADA, HIPAA, FLSA, EEOC and other federal, state and local laws.
  • Directs the planning, design, implementation and administration of all Human Resources related Training programs to maintain the organization’s objectives and competitive position in the market.
  • Involvement with Charitable/Civic Organizations in our community on a regular basis.
  • Ensures sound working relationships with Internal Staff, State Examiners, NCUA Examiners, and the CPA Audit Firm on internal/external audits, reviews, and regulatory examinations.


  • Minimum of Bachelor’s Degree in Human Resources or related field or equivalent combination of education and experience.
  • 5 years or more of Human Resources and management experience required. Credit Union experience preferred.

Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements: Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Infuze Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interested candidates, please submit your resume via email to Shelly Den Dekker, Human Resource Specialist.

Exp. 6/30/17

President/CEO: My Healthcare Federal Credit Union (Gainesville, FL)

Exceeding $25 million in assets, My Healthcare Federal Credit Union, Located in Gainesville, Florida is currently in search of a new President/CEO.  The board of directors is seeking a proven executive with the ability to enhance operational efficiencies, strengthen regulatory relationships, energize staff, and provide a strategic vision for the future.  The successful candidate will be able to perform on both the tactical and strategic level with the credit union, and will be looked upon to promote membership growth and advance the lending operations through a robust marketing strategy in the community.  The ideal candidate will have five plus years of leadership experience, a fundamental understanding of overall credit union operations, strong relationship management skills, and the ability to ensure and maintain regulatory compliance. 

Please include reference number 1056 when applying.

COMPANY DETAIL: Since 1974, My Healthcare Federal Credit Union has been committed to providing members with financial services and products that best fit their needs. The credit union was formed under the name of North Florida HCA Federal Credit Union, and was originally chartered to serve the healthcare community of North Florida Regional Medical Center. Since then, My Healthcare FCU has expanded its membership services to several healthcare facilities in Florida plus two in Virginia, and serves over 4,400 members. In 2010, Florida Healthcare Credit Union merged into My Healthcare FCU, further extending the very best in financial services to all of the members of both credit unions.

Interested candidates submit your resume via email to Jaime Jordan, Executive Recruiter.

Exp. 06/24/17

Chief Information Officer: People's Trust Credit Union (Houston, TX)

People’s Trust Federal Credit Union, located in Houston, Texas with over $500 million in assets is currently in search of Chief Information Officer to lead the technological operations of the organization.  In this role, you will be leading a team supporting networking, systems, application development, telecommunications, security, and special projects. Additionally, you will be looked upon to foster a proactive environment and support the needs of internal and external customers/members. As the organization’s expert in technology, the leadership team will look to this individual to formulate and fulfill strategic technology plans, as well as demonstrate tactical support in achieving these initiatives.  Being in a project rich environment, the successful candidate will have strong leadership and project management skills coupled with a minimum of 10 years of experience leading technology operations for a financial institution.

Bachelor’s degree is strongly preferred.  Please include reference number 1058 when applying.

COMPANY DETAIL: In 1935, 196 Shell Employees came together with $5 each and chartered Shell Employees Federal Credit Union with a total of $980 in assets. At that time, loans were limited to $50 each and deposits to $200. In 2005, the credit union changed their name to People's Trust Federal Credit Union and opened their doors to friends and neighbors within the City of Houston. Today, almost 80 years later, People’s Trust FCU has over 31,400 members and seven locations within the Houston City limits. People’s Trust FCU offers a full range of competitive financial products and services, information for members to make well-informed decisions, and personalized service.

Interested candidates submit your resume via email to Katie Blatzer, Executive Recruiter.

Exp. 06/24/17

Member Services Consultant: West Community Credit Union (Brentwood, MO)

We are looking for a qualified professional with a passion for leadership, innovation, automation & process improvement and driving performance excellence to join the credit union team in the role of Member Services Consultant.

Position Details:

Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts and assisting members with bookkeeping and checking account problems. Answers member questions regarding Credit Union services provided and performs a variety of account maintenance. Cross sells services and performs related clerical functions as required. Assists or refers members with any and all questions or problems that arise. Attends to all telephone inquiries and transactions for members.

West Community Credit Union offers a competitive salary and substantial benefits package including medical, dental, vision, short term disability, and life insurance; 401(k) with company match, defined benefit plan, paid time off and tuition reimbursement.

For more details, please visit our Career Page and see the complete job description. If you are interested in applying, please forward your resume via email to or mail to ATTN: Human Resources, 4161 Highway K, O’Fallon, MO 63368.


Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Exp. 05/31/17

CEO: Des Moines Police Officers' Credit Union (Des Moines, IA)

Des Moines Police Officers' Credit Union, soon to be Serve Credit Union, is a $65 million financial institution located in the popular and historic East Village, with two additional branches in the Des Moines area. The Board seeks an experienced and innovative executive to provide strategic leadership for the credit union.

The CEO will report directly to the board of directors and will be responsible for leading and directing all organization activities and providing a clear strategic vision for the credit union. Qualified candidates will have solid management and supervisory experience and an ability to build and support teams and collaborative relationships.

Candidates should have management experience in the financial services industry; credit union experience is preferred.  The ideal candidate will hold a Bachelor’s degree in finance (or related fields), although comparable work experience and specialized training will be considered.

Please send cover letter, resume and salary history/requirements to:

Exp. 06/17/17

External Mortgage Loan Officer: Neighbors Credit Union (St. Louis, MO)

Are you looking for a mortgage lending position to combine your mortgage lending expertise, people skills, and enthusiasm for sales? The External Mortgage Loan Officer at Neighbors Credit Union delivers a world-class customer service experience that makes us the financial institution of choice.

Who you are:
As an External Mortgage Loan Officer, you will serve as primary contact with all parties on individual loans originated, from application to closing. Your interactions with our members will highlight the value that our mortgage lending products have to offer.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928. Here our employees have a simple purpose: to provide awesome member experiences!  And at Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Primarily responsible for spending the majority of the day outside of the credit union to develop external business partners to gain business with non-credit union members.
  • Establish and maintain member referral relationships with realtors, builders, developers, and others.
  • Oversee the loan process, including:
    • Counseling and prequalifying potential members
    • Completing applications and obtaining all supporting documents
    • Monitoring loan status and ensuring conformity with terms
    • Assisting in the collection of additional documents and communicating loan status to all parties
    • Providing guidance to loan processors regarding coordination of workflow and files in process
    • Closing the mortgage loan
  • Maintain current knowledge on mortgage products, underwriting guidelines and industry regulations


  • Three (3) years of prior mortgage lending experience.
  • Experience with secondary market originating and underwriting guidelines
  • Able to develop new business with limited supervision.
  • Knowledge of compliance regulations
  • Excellent customer service skills
  • Advanced math and basic accounting skills with the ability to perform complex mathematical calculations
  • Proficient computer skills relevant to Microsoft Office Suite


  • This position is full-time and will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • We have excellent opportunities for career advancement and professional development.

Interested candidates, submit your resume via email to Monica Burnett, VP Human Resources.

Exp. 06/30/17

Personal Financial Representative: Neighbors Credit Union (Ellisville, MO)

Are you looking for a customer service position to combine your awesome people skills, enthusiasm for technology and sales experience? The Personal Financial Representative (PFR) at Neighbors Credit Union delivers a world-class customer service experience that makes us the financial institution of choice.

Who you are:
As a PFR you are the face of NCU.  Your interactions with our members will highlight all the awesome new products and services we have to offer.  You will be trained on Apple and Android products to guide and educate our members in their selection of products and services to enhance their financial lives. You will use your problem-solving skills to ensure swift resolutions to member concerns. PFRs come from every sort of professional background. What matters is the ability to use all your skills and knowledge to enhance the experience of our members.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928. Here our employees have a simple purpose: to provide awesome member experiences!  And at Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Welcome members, identify their needs, and offer products and services to members based on their needs. Responsible for managing the member relationship.
  • Responsible for successfully contributing to the branch sales goals and meeting individual sales goals.
  • Assists and educates members on the use of all electronic service delivery channels offered both in the branch and through their personal devices.
  • Ensures compliance with all related federal and state regulations, Credit Union policies and procedures.


  • Possesses exceptional interpersonal and communication skills. Ensures members receive personal service tailored to their needs.
  • Possesses exceptional decision making skills.  Works independently and makes appropriate decisions.
  • Comfortable using and demonstrating the latest technology. Actively works toward obtaining basic knowledge on Credit Union electronic service delivery channels including ITMs, mobile devices, and service offerings through Online Banking including Bill Pay, budgeting tools, online account opening, ATMs, transfer options, etc.
  • Demonstrates strong sales skills.
  • Proven ability to multitask.

Job Requirements:

  • A minimum of one year of sales/operations experience with increasing responsibility.
  • Proven experience in technology usage and demonstration. Uses online tools for personal banking. Uses electronical delivery channels at FI as well as other merchant/service offerings.

High school diploma or equivalent in combination with employment based financial courses.

Hours of Operation:
This position is located at our new branch under construction in Ellisville, MO.
9:00 am to 5:00 pm Monday through Thursday
9:00 am to 6:00 pm Friday
9:00 am to 1:00 pm Saturday


  • This position is part-time! We offer flexibility to succeed while balancing your personal and professional lives.
  • The base salary range for this position is $14.00 to $17.50 per hour.
  • At NCU, we believe hard work should be rewarded.  Your compensation will include opportunities for monthly bonuses and incentives.
  • We have excellent opportunities for career advancement and professional development.

Interested candidates, submit your resume via email to Monica Burnett, VP Human Resources.

Exp. 5/15/17

Branch Manager: Alliance Credit Union (South St. Louis, MO)

Our growth is creating opportunities! Alliance Credit Union is looking for leaders to lead the team at our newly-remodeled branch on Hampton Avenue in South St. Louis. Recognized as a Community Development Financial Institution by the U.S. Treasury, Alliance is committed to providing the best financial service for its members and strengthening the economic foundation of the community.

The Branch Manager provides leadership in the overall daily management of all Branch office activities. The Branch Manager is a vital link in the development and retention of Alliance Credit Union branch staff. We require excellent leadership skills, attention to detail, the ability to set priorities and complete goals. Alliance Credit Union Branch Managers are take-charge individuals who like to recommend positive changes and are always striving to achieve staff and member service excellence. The Branch Manager will set the tone for his/her branch. As such, staff and members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of financial stability and trust.


  • Previous experience in supervisory or leadership positions at a financial institution is an absolute requirement.
  • Experience in new accounts, member services and sales, teller department operations, and lending are necessary.
  • Thorough knowledge of credit union operations and functions preferred.
  • Basic computer and accounting skills required, moderate skills preferred.
  • Moderate business communication skills - particularly writing skills - required.
  • Must have reliable transportation for servicing outside ATMs or assisting other branches at a moment's notice.
  • Must be committed to leading by example on attendance, appearance, and service, with a "whatever it takes" approach to building the business.
  • College degree preferred.
  • Must be available for Saturday hours

Competitive salary and benefits, plus performance incentives.

For consideration, complete the on-line application at .

Exp. 5/10/17

AVP of Commercial Services: Heartland Credit Union (Hutchinson, KS)

Heartland Credit Union has locations in Hutchinson, Haven, Newton and Wichita. We are looking for an Assistant VP of Commercial Services to lead our commercial services department. This person will work from our Hutchinson branch located at 900 E. 23rd Ave.


  • Responsible for short- and long-term planning, organizing, and directing the activities of the Commercial Services Department.
  • Oversees all commercial services functions including business accounts and deposits, loan requests and processing, property management, sales, and related collections activities.
  • Oversees and monitors the commercial loan and commercial deposit portfolios.
  • Develops and implements departmental policies and procedures and modifies as needed.
  • Leads staff by creating goals, training, conducting performance evaluations and leading staff meetings.
  • Ensures commercial services activities are conducted in accordance with established standards. Ensures commercial services are delivered professionally and efficiently.
  • Responsible for promoting HCU commercial products and services as a professional sales representative to all assigned existing and prospective accounts..
  • Meets with and interviews potential borrowers to consider loan requests. Discusses loan programs, alternatives, credit criteria, interest rates, etc.
  • Monitors and reviews construction and development loans.
  • Serves commercial members and potential members promptly and professionally.
  • Provides general HCU information and cross sells services.
  • Provides education and training about commercial services to other departments as needed.
  • Pro-actively supports and promotes a superior service environment.
  • Builds relationships with staff and business members.
  • Represents Heartland at community events.
  • Attends and participates in meetings and training as required.
  • Actively contributes to positive, professional working environment.
  • Assists in other areas as needed.

EDUCATION/CERTIFICATIONS: College degree in business, finance, or a related field; or equivalent experience.


  • Minimum of five years of commercial/business lending experience required.
  • Previous supervisory experience preferred.


  • Strong leadership and supervisory skills.
  • Excellent financial analysis abilities.
  • Solid communication and negotiation abilities.
  • Excellent public relations skills.
  • Experience using related computer applications including MS Office Suite.


  • Valid driver's license.
  • Requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Will be subject to the required registration process, which includes fingerprinting and a criminal background screening. Fees are paid for by Heartland Credit Union.

PHYSICAL REQUIREMENTS: Sedentary work. Ability to lift up to 10 lbs. occasionally.

Interested candidates submit resume via email to Tasha Erickson, AVP of Commercial Lending

Exp. 06/30/17

Vice President of Marketing: Heritage Federal Credit Union (Newburgh, IN)

POSITION PURPOSE:  This position is responsible for driving business into the credit union by developing, implementing, and maintaining a strategic marketing plan, which includes business development, digital, social media, website, traditional marketing avenues, advertising and campaign development, branding, and outreach initiatives that contribute to growth and success of the credit union.  The position will also be involved in the development and execution of key directives as outlined in the overall credit union strategic plan.


  • Performs the following duties in relation to the oversight of the marketing function, the data analysis function, and the digital marketing function of the marketing department.

a.  Responsible for gaining intimate knowledge of each market, current and prospective members businesses, advertising channels, local events, local organizations, and opportunities within each marketplace.  Ensures that the credit union is in front of the right audiences at the right time with the right messaging.  Deeply understands the differences in our various markets. Responsible for targeted and segmented marketing strategies.

b.  Works closely with the Chief Marketing and Member Service Officer to develop the marketing plan, utilizing the knowledge of each market.  The marketing plan will include advertising campaigns utilizing multimedia channels, events, sponsorships, donations, social media, and publicity. Ensures that all marketing efforts support the brand and are appropriately positioned for the market and target audiences. Develop strategies that optimize member, deposit, and loan growth.  Responsible for driving all product promotions and campaigns.

c.  Manages the marketing budget, spend, and effectiveness.

d.  Responsible for overseeing external marketing agencies as well as all marketing vendors and ensuring that their deliverable meets the stated objective and brand standards.

e.  Maintains a strategic communication plan and program, through which a consistent and appropriate content-based image is conveyed to a variety of audiences and which allows for sufficient flexibility to accommodate the diverse needs and activities of the credit union.

f.  Oversees the credit union's CRM (Customer Relationships Management System), MCIF (Member Customer Information File) database, calculating projections and results of all marketing campaigns, including response rate and Return On Investment (ROI) analysis, and working collaboratively with teams to define and collect data to support strategic goals.  Responsible for the data integrity of the CEO strategies input.  This would include the management of the credit union's research and competitive needs and reporting.

g.  Coordinates the annual member survey, transactional survey, mystery shops, and focus groups including gathering and analyzing the final results and providing detailed reporting and recommendations on the results. Presents the results of the survey to management level staff members.

h.  Monitors, identifies, and communicates key social trends, including technology, tools, shifts in behavior, consumer sentiment, etc. to identify opportunities to proactively engage with our followers and potential followers.  Manage and analyze results reporting of our social media initiatives to drive continuous improvement.

i.  Oversees the digital marketing strategic plan designed to drive brand awareness, member acquisition, retention, and product and service awareness. This would include digital advertising content such as banner ads, video, landing pages, advertising site selection, testing and optimization.

j.  Monitors HFCU's digital channels for brand consistency, accuracy, effectiveness, traffic and engagement, and leads ongoing improvements.

k.  Responsible for developing and implementing the entire Financial Literacy program and strategy at the credit union to ensure that all demographics have the knowledge they need to understand their changing financial needs.

l.  Understand the needs of the community and develop and implement a community outreach program and strategy that will inspire and support the credit union mission and vision.

  • Performs the following management responsibility for functional areas of responsibility.

a.  Monitors vendor relationships related to marketing to ensure that invoices are timely and accurately paid, SLAs are met, and positive vendor relationships are maintained.  Analyze vendor invoices and work through discrepancies before submitting for payment.  Timely escalates vendor SLA or Invoice issues to executive management for resolution.

b.  Oversee the installation and implementation of department related operating system enhancements.

c.  Provides input into the annual budgeting process and monthly budget tracking.  Remains aware of and contributes to project, as well as Balance Score Card activities, discussions, and progressions.  Helps maintain costs associated with marketing programs.

d.  Develops and prepares various management reports daily, weekly, or quarterly as required.  Provides summary comment on items of significance.

e.  Participate in the review and acquisition of new systems and vendors which includes developing business requirements and reviewing proposals.

f.  Proactively educate peers and the executive team regarding intelligence gathered from multiple sources.  Identify areas of opportunities from these sources and continually provide input on product development based on this intelligence.

  • Effectively supervises department staff, ensuring optimal staff performance and development.

a.  Lead team in professionally, effectively, and promptly resolving member issue problems and concerns.

b.  Establish staff assignments to meet the needs of the department and to effectively serve members.

c.  Provide leadership to personnel through effective objective setting, delegation, and communication.

d.  Conduct staff meetings as required and inform personnel of policy of procedure changes.  Discuss areas needing improvement.

e.  Ensures personnel are well trained, effective, and optimally utilized and develops appropriate training programs.  Ensures, through training, that staff has an understanding of fraud prevention and procedures.

f.  Conducts performance appraisals as required.  Formulates and implements corrective actions as needed.  Sets individual goals with staff members to assist them in achieving a minimum of a commendable rating.

g.  Develop and update SOPs timely as necessary.  Assist with review and update of area related policies.

h.  Continually represent the Credit Union's culture internally and externally, including living the mission statement, Core Values, and coaching the team towards the same goals and objectives.

  • Assumes responsibility for related duties as required or assigned.

a.  Ensures work area is clean, secure, and well maintained.

b.  Stays informed regarding development and changes in the appropriate and related fields.

c.  Complete special projects as assigned.


  • Increase the key performance indicators of the member satisfaction quadrant of the Balanced ScoreCard.
  • Growth in the numbers of individuals attending or being exposed to financial literacy programs.
  • Increase brand awareness through media partnerships, advertising, and community involvement.
  • Increased utilization of research and data analysis and strong campaign management.
  • Sustained growth in membership, deposits, and loans.
  • Grow digital marketing efforts to increase awareness of credit union products and services.


Education/Certification: Bachelor's degree in Business Administration, Advertising, Communications, Public Relations, or related field or equivalent combination of education and relevant experience required.  Master's Degree in same or related field preferred.

Required Knowledge: Advanced knowledge of Google Analytics, SEM, SEO, Display, Social, and Affiliate marketing. Proficient at analyzing complex data and metrics and interpreting actionable insights. Experience with MCIF and CRM programs. Advanced knowledge of TV, radio, OOH, and email marketing. Knowledge of non-traditional marketing. such as digital marketing. Advanced experience with internal and external data research.

Experience Required: 8 to 10 years of leadership experience in Marketing Management with either a credit union or an agency or a combination of both.


  • Proven Leadership ability.
  • Ability to work with community and local organizations to develop value-added partnerships and negotiating effective partnerships.
  • Strong Organizational skills.
  • Strong analytical ability and data interpretation skills.
  • Proficient with Microsoft Office.
  • Excellent verbal, oral, and written communication skills.

Interested candidates apply online or submit resume via email to Kristi Esche, HR Generalist.


Exp. 06/30/17

Chief Financial Officer: Heritage Federal Credit Union (Newburgh, IN)

Heritage Federal Credit Union, a $535 million community chartered credit union located in Newburgh, Indiana and NAFCU’s Federal Credit Union of the Year in 2016, is currently seeking a Chief Financial Officer.  This individual will be responsible for leading the accounting and finance functions throughout the credit union.  Responsibilities will include analyzing and overseeing the organization’s investment and pricing strategies; asset liability management to include cash-flow, liquidity, and IRR; financial variance analysis; cost management/reduction strategies; driving the credit union’s budgeting process; producing profitability analysis; and development of departmental metrics.  The successful candidate will have proven leadership skills enabling him/her to be a resilient, positive coach and mentor within the department, and will be looked upon to improve operations through fiscal evaluations, financial planning, and process improvements.  Reporting to the CEO, the CFO is a member of the Executive Team and leads the ALCO.

This individual will be well versed in accounting principles, GAAP, ALM, pricing strategies, and financial systems.  The successful candidate will possess keen analytical and leadership skills; be experienced in the creation of policies and procedures; excel in a collaborative work environment; have experience developing subordinate staff; place value on communication; and champion our core values and organizational culture. Additional requirements include mastery level knowledge of Microsoft applications including Excel, Word, and PowerPoint.  Ten plus years of progressive fiscal management experience in a senior level position at a financial institution is required.  Candidate must possess a bachelor’s degree; however, a Master’s, CPA, CMA, or CGMA designations are strongly preferred.

Competitive salary, bonus plan, and excellent benefit package including a 401(k) and executive retirement plan are offered to the credentialed candidate.  Interested applicants may apply online or submit via email to Kristi Esche, HR Generalist. Required cover letter should include details of how above requirements are met and must state salary requirements. 


Exp. 06/30/17

Mortgage Processing Clerk:  First Community Credit Union (Chesterfield, MO)

We are currently accepting applications for Mortgage Processing Clerks in our Mortgage Department at our corporate office in Chesterfield, Missouri. 1-2 years experience with mortgage products and procedures is required.  Hours are Monday – Friday 8:00 a.m. – 4:30 p.m. and rotating Saturdays 8:30 a.m. – 12:30 p.m.  Competitive salary!  Great benefits!  Come grow with us!

To apply online, please visit our website or email your resume to Casey Chambers, Staffing Specialist.

Exp. 06/30/17

Financial Service Consultant: First Community Credit Union (Chesterfield, MO)

First Community offers excellent employment opportunities, great benefits, competitive pay, medical/dental insurance, pension, 401k, and ten paid holidays per year.  Now accepting applications for Full-time Financial Service Consultants at various locations throughout St. Louis and Illinois.

Financial Service consultants greet our members, process financial transactions, and answer member questions regarding their account and the credit union.  Must be friendly and have an outgoing personality.  Previous banking experience is preferred but not required.  Come grow with us!

For a complete listing of branches with openings and to apply online, please visit our website or email your resume to Casey Chambers, Staffing Specialist.

First Community is an Equal Opportunity Employer (EEO/AA/D/V).

Exp. 06/30/17

Regional Operations Manager: 1st MidAmerica Credit Union (Bethalto, IL)

To direct the delivery of services to members through designated Branch Managers and operations staff; achieve organizational branch goals; participate in development and implementation of organizational strategic plans; ensure the organization is in compliance with all regulatory guidelines.

Essential Functions & Responsibilities:

  • Maintains a highly motivated and well-trained staff while maintaining effective employee relations. Directs and monitors branch operations, through assigned subordinate managers, to insure that they maintain appropriate staffing while meeting organizational goals and objectives. Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures. Makes recommendations concerning new policies and procedures. Ensures branches are in compliance with federal, state and local laws and regulations. Participates in establishment of annual branch growth and sales goals. Ensures that plans are developed according to strategic business plan, approved, implemented and regularly monitored. Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors. Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
  • Participates in establishment of annual operational budget. Implements and supervises the budget of assigned branches that is consistent with the overall strategic plan and budget of the credit union.
  • Responsible for building the credit union's presence in the community. Also responsible for developing new members, while maintaining and expanding existing member relationships. Represents assigned operational branches, as appropriate, in its relationships with SEG's, suppliers, other financial institutions and similar groups. Provides guidance and assistance to reporting managers on the process to successfully develop relationships to achieve results.
  • Assists VP of Branch Operations on projects as assigned.
  • Performs other job related duties as required.

Performance Measurements:

  • To meet or exceed operational objectives with respect to sales and penetration of SEGs and financial objectives.
  • To maintain a cohesive, highly trained and motivated staff, sufficient to meet needs of members in coordination with operating budge
  • To maintain acceptable risk & internal control standards.
  • To monitor, report on and address trends in operations and deposit services.
  • To provide friendly, professional and accurate service and support to all members and associates.
  • To complete performance reviews within the prescribed time frame.
  • To note observations of employee performance into appropriate reporting tool, as well as, give to and receive feedback from employee on the same in a timely fashion.
  • To develop recommendations for cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Strong supervisory, PC (technology), compliance, leadership, written and verbal communication skills.

Interested candidates forward resume via email to Emily Bennett, HR Representative.

Exp. 06/3017

Director of Lending: Diamond Lakes Federal Credit Union (Malvern, AK)

Holding more than $70 million in assets, located in Malvern, Arkansas, Diamond Lakes Federal Credit Union is in search of a senior manager to act as their Director of Lending.  In this role you will be responsible for a portfolio consisting of mortgage, consumer, indirect and credit card products.  Responsibilities will include overseeing underwriting, implementing process improvements, loan portfolio management, driving loan volume, product development, risk assessment and compliance, and collections.

Successful candidate will have a diverse lending background, proven leadership abilities and five plus years of experience managing a loan portfolio and staff within a financial institution.  Experience with secondary marketing and subprime lending is a plus.

COMPANY DETAIL: Diamond Lakes FCU has three branches located in Malvern and Hot Springs, Arkansas and serves more than 10,900 members. Chartered in 1960, the credit union was originally called the Jones Mills Federal Credit Union to serve the employees of the Reynolds Metals Reduction Plant. Today, membership is open to anyone who lives, works, worships, attends school, or regularly does business in Garland, Hot Spring, Clark, Grant, Montgomery or Pike Counties or Hot Springs Village. Diamond Lakes FCU is committed to encouraging member savings and providing reasonably priced financial products and personal member service while maintaining financial stability.

Interested candidates submit your resume via email to Katie Blatzer, Executive Recruiter.  Reference number 1052 when applying.  Questions, contact Katie at 832.200.8718.

Exp. 06/30/17

Server Administrator: First Community Credit Union (Chesterfield, MO)

We have an immediate opening for a Server Administrator at our corporate office in Chesterfield, Missouri. We are seeking a talented and motivated individual with a minimum of 3 years hands-on IT business experience working in an environment supporting Microsoft Servers and applications. The Server Administrator will install, configure and maintain physical servers and virtual servers in a multi-site environment. Responsible for supporting, designing, maintaining and evaluating Microsoft Server, VM, and Exchange.

Provide Tier 3 support services to a 500+ person end-user population to ensure maximum uptime and access to software applications and end-user data. As part of the IT Department, this person will operate in a client/server environment to troubleshoot and solve system related issues for our organization and thus must have superior remote and on-site problem-resolution skills.

This position requires performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Installing, configuring, testing all server side applications, working with Level II/I to ensure applications function properly and training Level II/I staff as necessary on new software. Maintaining application version levels by coordination release upgrades as appropriate with back office departments and IT, will include testing. Upgrading and configuring system software that supports First Community applications. Applying OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities. Configuring / adding new services as necessary. Developing and maintaining installation and configuration procedures.

Hours are Monday-Friday 8:00 a.m. to 4:30 p.m. Position is available on call when emergencies arise with an affected server, and will provide 3rd level support to resolve any issues, or directly work with vendors to mediate the situation. This may include after hours and weekends as necessitated by the emergency or circumstance. After hour change requirements that are not authorized during business hours or peak transaction hours will require flexible after hours' schedule.

Please visit First Community Credit Union's website for a full job description and to apply online.

Exp. 06/30/17

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