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Marketing & Communications Intern: Heartland Credit Union Association (Wichita, KS)

Support the Marketing and Communication Department as needed including (but not limited to):

  • Researching and/or writing website articles
  • Create/send marketing emails
  • Assist with website content management
  • Assist with database updates
  • Graphic design services
  • Assist with Convention & Annual Meeting marketing needs
  • Other duties as assigned

Requirements:

  • Student in marketing or communications, with 3.0 GPA or higher
  • Graphic Design experience (InDesign, Illustrator).
  • Website experience a plus.
  • Ability to work independently, meet deadlines.
  • Positive attitude a must.
  • Knowledge in Microsoft Office Suite

This position will work out of Heartland Credit Union Association's Wichita office and will be supervised by the Communications Director.

  • 10-15 hours per week (days/times are flexible, but intern must work a minimum of 3 hours at a time, 2 or more days per week)
  • $12/hour

The Heartland Credit Union Association will provide work space, computer, office phone and any necessary equipment. Please email resumes to Susan Dyer. 


Human Resources Director: Infuze Credit Union (Fort Leonard Wood, MO)

Direct and coordinate all personnel activities toward achieving the credit union’s objectives, in accordance with policies. Responsible for the supervision and management of the Credit Union’s Human Resources functions. Directs the development and implementation of personnel policies and guidelines. Oversees salary administration, employee benefits, payroll, regulatory compliance, recruitment, worker’s compensation, and safety and health. Provides advice and guidance on the interpretation of personnel policies as they relate to individuals and to Credit Union objectives. Overall maintenance of personnel records and submission of required federal, state, and local reports relating to personnel matters.

Position Responsibilities:

  • Directs activities of Human Resources Department, in accordance with credit union policies and objectives.
  • Ensures availability of competent, qualified personnel for key positions within the credit union. Manages the recruiting and selection activities of the company to identify needed critical skills, employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing levels.
  • Promotes all aspects of any department project and allocates financial and talent resources appropriately.
  • Ensure company compliance with FMLA, ADA, HIPAA, FLSA, EEOC and other federal, state and local laws.
  • Directs the planning, design, implementation and administration of all Human Resources related Training programs to maintain the organization’s objectives and competitive position in the market.
  • Involvement with Charitable/Civic Organizations in our community on a regular basis.
  • Ensures sound working relationships with Internal Staff, State Examiners, NCUA Examiners, and the CPA Audit Firm on internal/external audits, reviews, and regulatory examinations.

Qualifications:

  • Minimum of Bachelor’s Degree in Human Resources or related field or equivalent combination of education and experience.
  • 5 years or more of Human Resources and management experience required. Credit Union experience preferred.

Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements: Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Infuze Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interested candidates, please submit your resume via email to Shelly Den Dekker, Human Resource Specialist.


President/CEO: My Healthcare Federal Credit Union (Gainesville, FL)

Exceeding $25 million in assets, My Healthcare Federal Credit Union, Located in Gainesville, Florida is currently in search of a new President/CEO.  The board of directors is seeking a proven executive with the ability to enhance operational efficiencies, strengthen regulatory relationships, energize staff, and provide a strategic vision for the future.  The successful candidate will be able to perform on both the tactical and strategic level with the credit union, and will be looked upon to promote membership growth and advance the lending operations through a robust marketing strategy in the community.  The ideal candidate will have five plus years of leadership experience, a fundamental understanding of overall credit union operations, strong relationship management skills, and the ability to ensure and maintain regulatory compliance. 

Please include reference number 1056 when applying.

COMPANY DETAIL: Since 1974, My Healthcare Federal Credit Union has been committed to providing members with financial services and products that best fit their needs. The credit union was formed under the name of North Florida HCA Federal Credit Union, and was originally chartered to serve the healthcare community of North Florida Regional Medical Center. Since then, My Healthcare FCU has expanded its membership services to several healthcare facilities in Florida plus two in Virginia, and serves over 4,400 members. In 2010, Florida Healthcare Credit Union merged into My Healthcare FCU, further extending the very best in financial services to all of the members of both credit unions.

Interested candidates submit your resume via email to Jaime Jordan, Executive Recruiter.

Exp. 06/24/17


Chief Information Officer: People's Trust Credit Union (Houston, TX)

People’s Trust Federal Credit Union, located in Houston, Texas with over $500 million in assets is currently in search of Chief Information Officer to lead the technological operations of the organization.  In this role, you will be leading a team supporting networking, systems, application development, telecommunications, security, and special projects. Additionally, you will be looked upon to foster a proactive environment and support the needs of internal and external customers/members. As the organization’s expert in technology, the leadership team will look to this individual to formulate and fulfill strategic technology plans, as well as demonstrate tactical support in achieving these initiatives.  Being in a project rich environment, the successful candidate will have strong leadership and project management skills coupled with a minimum of 10 years of experience leading technology operations for a financial institution.

Bachelor’s degree is strongly preferred.  Please include reference number 1058 when applying.

COMPANY DETAIL: In 1935, 196 Shell Employees came together with $5 each and chartered Shell Employees Federal Credit Union with a total of $980 in assets. At that time, loans were limited to $50 each and deposits to $200. In 2005, the credit union changed their name to People's Trust Federal Credit Union and opened their doors to friends and neighbors within the City of Houston. Today, almost 80 years later, People’s Trust FCU has over 31,400 members and seven locations within the Houston City limits. People’s Trust FCU offers a full range of competitive financial products and services, information for members to make well-informed decisions, and personalized service.

Interested candidates submit your resume via email to Katie Blatzer, Executive Recruiter.

Exp. 06/24/17


Member Services Consultant: West Community Credit Union (Brentwood, MO)

We are looking for a qualified professional with a passion for leadership, innovation, automation & process improvement and driving performance excellence to join the credit union team in the role of Member Services Consultant.

Position Details:

Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts and assisting members with bookkeeping and checking account problems. Answers member questions regarding Credit Union services provided and performs a variety of account maintenance. Cross sells services and performs related clerical functions as required. Assists or refers members with any and all questions or problems that arise. Attends to all telephone inquiries and transactions for members.

West Community Credit Union offers a competitive salary and substantial benefits package including medical, dental, vision, short term disability, and life insurance; 401(k) with company match, defined benefit plan, paid time off and tuition reimbursement.

For more details, please visit our Career Page and see the complete job description. If you are interested in applying, please forward your resume via email to HR@westcommunitycu.org or mail to ATTN: Human Resources, 4161 Highway K, O’Fallon, MO 63368.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Exp. 05/31/17


CEO: Des Moines Police Officers' Credit Union (Des Moines, IA)

Des Moines Police Officers' Credit Union, soon to be Serve Credit Union, is a $65 million financial institution located in the popular and historic East Village, with two additional branches in the Des Moines area. The Board seeks an experienced and innovative executive to provide strategic leadership for the credit union.

The CEO will report directly to the board of directors and will be responsible for leading and directing all organization activities and providing a clear strategic vision for the credit union. Qualified candidates will have solid management and supervisory experience and an ability to build and support teams and collaborative relationships.

Candidates should have management experience in the financial services industry; credit union experience is preferred.  The ideal candidate will hold a Bachelor’s degree in finance (or related fields), although comparable work experience and specialized training will be considered.

Please send cover letter, resume and salary history/requirements to: DMPOCUCEO@gmail.com.

Exp. 06/17/17


Commercial Business Development Officer: Neighbors Credit Union (St. Louis, MO)

Are you looking for a Commercial Business Development Officer position to where you can develop new business and lead the growth of commercial lending and deposits? Do you have a passion for meeting the needs of small business owners?

Who you are:
As a Commercial Business Development Officer you will profile business members to identify product and service solutions that meet the financial needs of the member’s business, as well as potential needs for the business’s owners and employees.  Your interactions with our members will highlight the value that our products and services have to offer.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution with assets in excess of $340M that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences!  And at Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Responsible for developing, servicing, and retaining relationships with small business members. Retention of the member base through value added and exceptional service is required.
  • Acquire new business loans and deposit accounts. Analyze and develop strategies for growing commercial business deposits, loans and investments through relationship building with business partners.  Prospect to bring in new business members and develop a referral network through Branch employee referrals, CPAs, Commercial Real Estate Brokers, Chamber of Commerce and other community contacts to expand the business member base of loans and deposits.
  • Expand and retain relationships. Profile new and existing business members to ensure cross-sell of deposits, cash management, loans, and other credit union products. Follow up on all business accounts to ensure the full opportunity has been captured.
  • Work with other departments to uncover sales opportunities with both current and potential business members. Make referrals to branches and other departments; i.e. investments, consumer loans, etc.
  • Interview loan applicants. Collect and analyze financial and related data to determine the general creditworthiness of the prospect and the merits of the specific loan request.
  • Monitor loan repayment activities and take necessary action to collect delinquent accounts within the portfolio.
  • Must be current with small business trends to know their challenges and needs. Be able to match solutions to their needs.
  • Consistently provide a high level of member service to business members.

Qualifications:

  • Banking experience with a minimum of five (5) years in commercial lending is required.
  • A college degree in Business Administration or related field or equivalent experience.
  • Strong business development and relationship management skills. Excellent oral and written communication skills.
  • Ability to cross-sell products, along with proven sales and product expertise with business clients. Strong knowledge of loan products and processes.
  • Knowledge and understanding of business lending practices, loan documentation, loan policy, regulations, underwriting, closing, and loan servicing requirements.
  • Possess advanced relationship management, new business development and sales prospecting skills. Possess a good understanding of which types of businesses are a good fit for the loan products and deposit services that our Credit Union offers. Strong teamwork skills, both within Business Dept. and all Credit Union departments. Strong time management and problem solving skills. Member focused with excellent interpersonal skills and communication skills.

Rewards:

  • This position is full-time and will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • Total compensation includes base salary plus incentive pay.
  • We have excellent opportunities for career advancement and professional development.

Exp. 5/15/17


Marketing Analyst: Neighbors Credit Union (St. Louis, MO)

Are you looking for a marketing position where you will apply your digital and traditional marketing expertise to coordinate web/electronic marketing campaigns and utilize data production and analysis to customize marketing programs?  Are you creative, detail oriented and seeking an opportunity to support a mid-size company’s marketing efforts?

Who you are:
As the Marketing Analyst, you will assist the VP of Marketing by managing Web, electronic and mail efforts as well as data production and analysis processes to help the credit union accomplish our strategic goals.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences.  At Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Web, electronic and email efforts – Manage the company website, online banking sites, microsites and all web efforts. Administer marketing campaigns for online and mobile banking with vendor. Work with vendors to ensure the success of SEM and SEO efforts. Manage email marketing efforts. Update email database, determine targets and conduct any email data mining and retargeting. Coordinate all social media efforts and ensure comments are addressed on various pages. Create videos and other various electronic messaging for the credit union.
  • Data production and analysis – Complete the monthly Marketing Customer Information File (MCIF) system and other marketing database updates. Determine target and pull mailing lists for prospective mailings and calling campaigns. Coordinate mailings with mail house and track responses based on the MCIF. In addition, pull reports and lists as needed for the marketing department as well as other departments. Use system and reports to identify trends to produce better results for credit union marketing efforts.
  • Reporting - Provides the VP of Marketing with required position reports to monitor website and data trends. Pulls tracking reports. Pulls reports for other departments as needed.

Qualifications:

  • A Bachelor of Science degree in marketing or communications from an accredited college or University. Or a minimum of three years related marketing, web/digital or analyst experience.                          
  • Must exhibit exceptional verbal and written communication skills. Ability to work successfully, independently, and in a team environment. Must be able to manage priorities and balance diverse projects through strong organizational and planning skills.  Present a professional appearance and manner. Exhibit a positive attitude and be highly personable.
  • Successful candidates will be creative and detail oriented to respond to the ever-changing credit union market and digital industry. Must possess data mining skills for the effective use of a MCIF/CRM system as well as HTML programming skills to make effective changes to the credit union website. Mathematical skills are required to monitor and analyze data. The position requires the necessary skills for the effective use of PC software including Microsoft Office, and the Internet, as well as other general office equipment.

Rewards:

  • This position is full-time and will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • Competitive base salary and annual incentive plan.
  • We have excellent opportunities for career advancement and professional development.

Exp. 5/15/17


External Mortgage Loan Officer: Neighbors Credit Union (St. Louis, MO)

Are you looking for a mortgage lending position to combine your mortgage lending expertise, people skills, and enthusiasm for sales? The External Mortgage Loan Officer at Neighbors Credit Union delivers a world-class customer service experience that makes us the financial institution of choice.

Who you are:
As an External Mortgage Loan Officer, you will serve as primary contact with all parties on individual loans originated, from application to closing. Your interactions with our members will highlight the value that our mortgage lending products have to offer.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928. Here our employees have a simple purpose: to provide awesome member experiences!  And at Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Primarily responsible for spending the majority of the day outside of the credit union to develop external business partners to gain business with non-credit union members.
  • Establish and maintain member referral relationships with realtors, builders, developers, and others.
  • Oversee the loan process, including:
    • Counseling and prequalifying potential members
    • Completing applications and obtaining all supporting documents
    • Monitoring loan status and ensuring conformity with terms
    • Assisting in the collection of additional documents and communicating loan status to all parties
    • Providing guidance to loan processors regarding coordination of workflow and files in process
    • Closing the mortgage loan
  • Maintain current knowledge on mortgage products, underwriting guidelines and industry regulations

Qualifications:

  • Three (3) years of prior mortgage lending experience.
  • Experience with secondary market originating and underwriting guidelines
  • Able to develop new business with limited supervision.
  • Knowledge of compliance regulations
  • Excellent customer service skills
  • Advanced math and basic accounting skills with the ability to perform complex mathematical calculations
  • Proficient computer skills relevant to Microsoft Office Suite

Rewards:

  • This position is full-time and will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • We have excellent opportunities for career advancement and professional development.

Exp. 5/15/17


Branch Manager: Neighbors Credit Union (St. Peters, MO)

Neighbors Credit Union is seeking a Branch Manager for our St. Peters branch. If you have been a successful manager in a sales and service environment with a financial institution - then you are what we are looking for!

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution. Here our employees have a simple purpose: to provide awesome member experiences!

At Neighbors Credit Union, you will lead a sales and service team that always puts people before profits.

Responsibilities:

  • Coaches MSRs and tellers to determine members’ financial needs and offer appropriate credit union products or services that will provide financial solutions. Sets an example for and performs as an MSR or teller so that optimum member service may be maintained.
  • Ensures MSRs and tellers are providing member assistance to problems or questions to ensure member satisfaction.
  • Schedules, disciplines, trains, coaches, supervises, delegates duties and directs department personnel. Promotes positive attitudes, cooperation, professionalism, accuracy, efficiency, and desire to offer credit union services in employees.
  • Provides member assistance to problems to ensure member satisfaction 
  • Ensures MSRs and tellers accurately complete documentation to provide a clear audit trail. Regularly audit branch activity, and monitor branch security.
  • Community involvement and generation of new business from surrounding fields of membership.

Qualifications:

  • A minimum of five years of experience in the lending or member service area of a credit union or other financial institution preferred.
  • College degree (preferably business or related major) or equivalent. 
  • Knowledge of managerial techniques, operations, procedures, principles of lending and collections, marketing and the credit union philosophy.
  • Ability to make decisions and supervise subordinates effectively.
  • Ability to communicate well with subordinates, associates and members.
  • Courtesy, tact and diplomacy are essential elements of the job. This work involves personal contact with others inside and outside the organization.

Rewards:

  • This position is full-time and will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • Competitive base salary and annual incentive plan.
  • We have excellent opportunities for career advancement and professional development.

Exp. 5/15/17


Personal Financial Representative: Neighbors Credit Union (Ellisville, MO)

Are you looking for a customer service position to combine your awesome people skills, enthusiasm for technology and sales experience? The Personal Financial Representative (PFR) at Neighbors Credit Union delivers a world-class customer service experience that makes us the financial institution of choice.

Who you are:
As a PFR you are the face of NCU.  Your interactions with our members will highlight all the awesome new products and services we have to offer.  You will be trained on Apple and Android products to guide and educate our members in their selection of products and services to enhance their financial lives. You will use your problem-solving skills to ensure swift resolutions to member concerns. PFRs come from every sort of professional background. What matters is the ability to use all your skills and knowledge to enhance the experience of our members.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928. Here our employees have a simple purpose: to provide awesome member experiences!  And at Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education.  We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Primary Responsibilities:

  • Welcome members, identify their needs, and offer products and services to members based on their needs. Responsible for managing the member relationship.
  • Responsible for successfully contributing to the branch sales goals and meeting individual sales goals.
  • Assists and educates members on the use of all electronic service delivery channels offered both in the branch and through their personal devices.
  • Ensures compliance with all related federal and state regulations, Credit Union policies and procedures.

Qualifications:

  • Possesses exceptional interpersonal and communication skills. Ensures members receive personal service tailored to their needs.
  • Possesses exceptional decision making skills.  Works independently and makes appropriate decisions.
  • Comfortable using and demonstrating the latest technology. Actively works toward obtaining basic knowledge on Credit Union electronic service delivery channels including ITMs, mobile devices, and service offerings through Online Banking including Bill Pay, budgeting tools, online account opening, ATMs, transfer options, etc.
  • Demonstrates strong sales skills.
  • Proven ability to multitask.

Job Requirements:

  • A minimum of one year of sales/operations experience with increasing responsibility.
  • Proven experience in technology usage and demonstration. Uses online tools for personal banking. Uses electronical delivery channels at FI as well as other merchant/service offerings.

Education:
High school diploma or equivalent in combination with employment based financial courses.

Hours of Operation:
This position is located at our new branch under construction in Ellisville, MO.
9:00 am to 5:00 pm Monday through Thursday
9:00 am to 6:00 pm Friday
9:00 am to 1:00 pm Saturday

Rewards

  • This position is part-time! We offer flexibility to succeed while balancing your personal and professional lives.
  • The base salary range for this position is $14.00 to $17.50 per hour.
  • At NCU, we believe hard work should be rewarded.  Your compensation will include opportunities for monthly bonuses and incentives.
  • We have excellent opportunities for career advancement and professional development.

Exp. 5/15/17


Branch Manager: Alliance Credit Union (South St. Louis, MO)

Our growth is creating opportunities! Alliance Credit Union is looking for leaders to lead the team at our newly-remodeled branch on Hampton Avenue in South St. Louis. Recognized as a Community Development Financial Institution by the U.S. Treasury, Alliance is committed to providing the best financial service for its members and strengthening the economic foundation of the community.

The Branch Manager provides leadership in the overall daily management of all Branch office activities. The Branch Manager is a vital link in the development and retention of Alliance Credit Union branch staff. We require excellent leadership skills, attention to detail, the ability to set priorities and complete goals. Alliance Credit Union Branch Managers are take-charge individuals who like to recommend positive changes and are always striving to achieve staff and member service excellence. The Branch Manager will set the tone for his/her branch. As such, staff and members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of financial stability and trust.

Qualifications:

  • Previous experience in supervisory or leadership positions at a financial institution is an absolute requirement.
  • Experience in new accounts, member services and sales, teller department operations, and lending are necessary.
  • Thorough knowledge of credit union operations and functions preferred.
  • Basic computer and accounting skills required, moderate skills preferred.
  • Moderate business communication skills - particularly writing skills - required.
  • Must have reliable transportation for servicing outside ATMs or assisting other branches at a moment's notice.
  • Must be committed to leading by example on attendance, appearance, and service, with a "whatever it takes" approach to building the business.
  • College degree preferred.
  • Must be available for Saturday hours

Competitive salary and benefits, plus performance incentives.

For consideration, complete the on-line application at https://alliancecu.com/careers/ .

Exp. 5/10/17


Assistant Branch Manager: Electro Savings Credit Union (St. Louis, MO)

Electro Savings Credit Union is seeking an Assistant Branch Manager to assist members and potential members with their credit union needs; analyze loan requests, make credit decisions based on lending policy, explains services, sets up new accounts, responds to problems. To preserve the credit unions assets by coordinating collection efforts with the collection department at the main branch. Assist the Branch Manager in ensuring the branch meets organizational, financial, operational, service and growth plans.

Knowledge and Skills:

  • Experience: Two to five years of similar or related experience
  • Education: A high school education of GED
  • Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
  • Other Skills: Ability to sell financial services and products with excellent customer service

Please submit your resume via email.

Exp. 04/31/17

 


AVP of Commercial Services: Heartland Credit Union (Hutchinson, KS)

Heartland Credit Union has locations in Hutchinson, Haven, Newton and Wichita. We are looking for an Assistant VP of Commercial Services to lead our commercial services department. This person will work from our Hutchinson branch located at 900 E. 23rd Ave.

DUTIES

  • Responsible for short- and long-term planning, organizing, and directing the activities of the Commercial Services Department.
  • Oversees all commercial services functions including business accounts and deposits, loan requests and processing, property management, sales, and related collections activities.
  • Oversees and monitors the commercial loan and commercial deposit portfolios.
  • Develops and implements departmental policies and procedures and modifies as needed.
  • Leads staff by creating goals, training, conducting performance evaluations and leading staff meetings.
  • Ensures commercial services activities are conducted in accordance with established standards. Ensures commercial services are delivered professionally and efficiently.
  • Responsible for promoting HCU commercial products and services as a professional sales representative to all assigned existing and prospective accounts..
  • Meets with and interviews potential borrowers to consider loan requests. Discusses loan programs, alternatives, credit criteria, interest rates, etc.
  • Monitors and reviews construction and development loans.
  • Serves commercial members and potential members promptly and professionally.
  • Provides general HCU information and cross sells services.
  • Provides education and training about commercial services to other departments as needed.
  • Pro-actively supports and promotes a superior service environment.
  • Builds relationships with staff and business members.
  • Represents Heartland at community events.
  • Attends and participates in meetings and training as required.
  • Actively contributes to positive, professional working environment.
  • Assists in other areas as needed.

EDUCATION/CERTIFICATIONS: College degree in business, finance, or a related field; or equivalent experience.

EXPERIENCE:

  • Minimum of five years of commercial/business lending experience required.
  • Previous supervisory experience preferred.

SKILLS:

  • Strong leadership and supervisory skills.
  • Excellent financial analysis abilities.
  • Solid communication and negotiation abilities.
  • Excellent public relations skills.
  • Experience using related computer applications including MS Office Suite.

OTHER REQUIREMENTS:

  • Valid driver's license.
  • Requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Will be subject to the required registration process, which includes fingerprinting and a criminal background screening. Fees are paid for by Heartland Credit Union.

PHYSICAL REQUIREMENTS: Sedentary work. Ability to lift up to 10 lbs. occasionally.

Interested candidates submit resume via email to Tasha Erickson, AVP of Commercial Lending

Exp. 04/30/17


Vice President of Marketing: Heritage Federal Credit Union (Newburgh, IN)

POSITION PURPOSE:  This position is responsible for driving business into the credit union by developing, implementing, and maintaining a strategic marketing plan, which includes business development, digital, social media, website, traditional marketing avenues, advertising and campaign development, branding, and outreach initiatives that contribute to growth and success of the credit union.  The position will also be involved in the development and execution of key directives as outlined in the overall credit union strategic plan.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Performs the following duties in relation to the oversight of the marketing function, the data analysis function, and the digital marketing function of the marketing department.

a.  Responsible for gaining intimate knowledge of each market, current and prospective members businesses, advertising channels, local events, local organizations, and opportunities within each marketplace.  Ensures that the credit union is in front of the right audiences at the right time with the right messaging.  Deeply understands the differences in our various markets. Responsible for targeted and segmented marketing strategies.

b.  Works closely with the Chief Marketing and Member Service Officer to develop the marketing plan, utilizing the knowledge of each market.  The marketing plan will include advertising campaigns utilizing multimedia channels, events, sponsorships, donations, social media, and publicity. Ensures that all marketing efforts support the brand and are appropriately positioned for the market and target audiences. Develop strategies that optimize member, deposit, and loan growth.  Responsible for driving all product promotions and campaigns.

c.  Manages the marketing budget, spend, and effectiveness.

d.  Responsible for overseeing external marketing agencies as well as all marketing vendors and ensuring that their deliverable meets the stated objective and brand standards.

e.  Maintains a strategic communication plan and program, through which a consistent and appropriate content-based image is conveyed to a variety of audiences and which allows for sufficient flexibility to accommodate the diverse needs and activities of the credit union.

f.  Oversees the credit union's CRM (Customer Relationships Management System), MCIF (Member Customer Information File) database, calculating projections and results of all marketing campaigns, including response rate and Return On Investment (ROI) analysis, and working collaboratively with teams to define and collect data to support strategic goals.  Responsible for the data integrity of the CEO strategies input.  This would include the management of the credit union's research and competitive needs and reporting.

g.  Coordinates the annual member survey, transactional survey, mystery shops, and focus groups including gathering and analyzing the final results and providing detailed reporting and recommendations on the results. Presents the results of the survey to management level staff members.

h.  Monitors, identifies, and communicates key social trends, including technology, tools, shifts in behavior, consumer sentiment, etc. to identify opportunities to proactively engage with our followers and potential followers.  Manage and analyze results reporting of our social media initiatives to drive continuous improvement.

i.  Oversees the digital marketing strategic plan designed to drive brand awareness, member acquisition, retention, and product and service awareness. This would include digital advertising content such as banner ads, video, landing pages, advertising site selection, testing and optimization.

j.  Monitors HFCU's digital channels for brand consistency, accuracy, effectiveness, traffic and engagement, and leads ongoing improvements.

k.  Responsible for developing and implementing the entire Financial Literacy program and strategy at the credit union to ensure that all demographics have the knowledge they need to understand their changing financial needs.

l.  Understand the needs of the community and develop and implement a community outreach program and strategy that will inspire and support the credit union mission and vision.

  • Performs the following management responsibility for functional areas of responsibility.

a.  Monitors vendor relationships related to marketing to ensure that invoices are timely and accurately paid, SLAs are met, and positive vendor relationships are maintained.  Analyze vendor invoices and work through discrepancies before submitting for payment.  Timely escalates vendor SLA or Invoice issues to executive management for resolution.

b.  Oversee the installation and implementation of department related operating system enhancements.

c.  Provides input into the annual budgeting process and monthly budget tracking.  Remains aware of and contributes to project, as well as Balance Score Card activities, discussions, and progressions.  Helps maintain costs associated with marketing programs.

d.  Develops and prepares various management reports daily, weekly, or quarterly as required.  Provides summary comment on items of significance.

e.  Participate in the review and acquisition of new systems and vendors which includes developing business requirements and reviewing proposals.

f.  Proactively educate peers and the executive team regarding intelligence gathered from multiple sources.  Identify areas of opportunities from these sources and continually provide input on product development based on this intelligence.

  • Effectively supervises department staff, ensuring optimal staff performance and development.

a.  Lead team in professionally, effectively, and promptly resolving member issue problems and concerns.

b.  Establish staff assignments to meet the needs of the department and to effectively serve members.

c.  Provide leadership to personnel through effective objective setting, delegation, and communication.

d.  Conduct staff meetings as required and inform personnel of policy of procedure changes.  Discuss areas needing improvement.

e.  Ensures personnel are well trained, effective, and optimally utilized and develops appropriate training programs.  Ensures, through training, that staff has an understanding of fraud prevention and procedures.

f.  Conducts performance appraisals as required.  Formulates and implements corrective actions as needed.  Sets individual goals with staff members to assist them in achieving a minimum of a commendable rating.

g.  Develop and update SOPs timely as necessary.  Assist with review and update of area related policies.

h.  Continually represent the Credit Union's culture internally and externally, including living the mission statement, Core Values, and coaching the team towards the same goals and objectives.

  • Assumes responsibility for related duties as required or assigned.

a.  Ensures work area is clean, secure, and well maintained.

b.  Stays informed regarding development and changes in the appropriate and related fields.

c.  Complete special projects as assigned.

PERFORMANCE MEASUREMENTS

  • Increase the key performance indicators of the member satisfaction quadrant of the Balanced ScoreCard.
  • Growth in the numbers of individuals attending or being exposed to financial literacy programs.
  • Increase brand awareness through media partnerships, advertising, and community involvement.
  • Increased utilization of research and data analysis and strong campaign management.
  • Sustained growth in membership, deposits, and loans.
  • Grow digital marketing efforts to increase awareness of credit union products and services.

QUALIFICATIONS

Education/Certification: Bachelor's degree in Business Administration, Advertising, Communications, Public Relations, or related field or equivalent combination of education and relevant experience required.  Master's Degree in same or related field preferred.

Required Knowledge: Advanced knowledge of Google Analytics, SEM, SEO, Display, Social, and Affiliate marketing. Proficient at analyzing complex data and metrics and interpreting actionable insights. Experience with MCIF and CRM programs. Advanced knowledge of TV, radio, OOH, and email marketing. Knowledge of non-traditional marketing. such as digital marketing. Advanced experience with internal and external data research.

Experience Required: 8 to 10 years of leadership experience in Marketing Management with either a credit union or an agency or a combination of both.

Skills/Abilities: 

  • Proven Leadership ability.
  • Ability to work with community and local organizations to develop value-added partnerships and negotiating effective partnerships.
  • Strong Organizational skills.
  • Strong analytical ability and data interpretation skills.
  • Proficient with Microsoft Office.
  • Excellent verbal, oral, and written communication skills.

Interested candidates apply online or submit resume via email to Kristi Esche, HR Generalist.

EOE

Exp. 06/30/17


Chief Financial Officer: Heritage Federal Credit Union (Newburgh, IN)

Heritage Federal Credit Union, a $535 million community chartered credit union located in Newburgh, Indiana and NAFCU’s Federal Credit Union of the Year in 2016, is currently seeking a Chief Financial Officer.  This individual will be responsible for leading the accounting and finance functions throughout the credit union.  Responsibilities will include analyzing and overseeing the organization’s investment and pricing strategies; asset liability management to include cash-flow, liquidity, and IRR; financial variance analysis; cost management/reduction strategies; driving the credit union’s budgeting process; producing profitability analysis; and development of departmental metrics.  The successful candidate will have proven leadership skills enabling him/her to be a resilient, positive coach and mentor within the department, and will be looked upon to improve operations through fiscal evaluations, financial planning, and process improvements.  Reporting to the CEO, the CFO is a member of the Executive Team and leads the ALCO.

This individual will be well versed in accounting principles, GAAP, ALM, pricing strategies, and financial systems.  The successful candidate will possess keen analytical and leadership skills; be experienced in the creation of policies and procedures; excel in a collaborative work environment; have experience developing subordinate staff; place value on communication; and champion our core values and organizational culture. Additional requirements include mastery level knowledge of Microsoft applications including Excel, Word, and PowerPoint.  Ten plus years of progressive fiscal management experience in a senior level position at a financial institution is required.  Candidate must possess a bachelor’s degree; however, a Master’s, CPA, CMA, or CGMA designations are strongly preferred.

Competitive salary, bonus plan, and excellent benefit package including a 401(k) and executive retirement plan are offered to the credentialed candidate.  Interested applicants may apply online or submit via email to Kristi Esche, HR Generalist. Required cover letter should include details of how above requirements are met and must state salary requirements. 

EOE

Exp. 06/30/17


AVP of Retail Delivery: Community Financial Credit Union (Springfield, MO)

We like to think we’re a little different here at Community Financial Credit Union, but frankly, we think different is good. Unlike the big banks, we’re a not-for-profit. We’re in business to serve our members, make our community better, and serve the common good. Culture is a big deal here. We’ve rolled up our sleeves and are doing what it takes to make CFCU an awesome place to work. For us, that means banking doesn’t need to be boring, and neither does working here. We want to serve our community, be awesome to each other, ready for whatever comes our way, and hungry to learn and grow as people and professionals. And we want to have fun while we do it.

ABOUT THE GIG

As the AVP of Retail Delivery, first and foremost, you’re a leader. Your strong coaching and team development skills will prove invaluable as you coach and develop your branch managers and branch team members toward being healthy, high-performing teams who live our culture. You’ll set the tone for your team by creating a context within which our unique culture can flourish and thrive. Your positive attitude and ability to accept your own imperfections will make it safe for your team be human too, and you’ll lead the way in making the workplace fun. You’ll solve problems by being resourceful and creative, and you’ll cultivate an environment where people are learning from you and each other regularly.

You’ll provide strategic insight and direction related to our branches, member experience, and how we chart our course moving forward. Additionally, you’ll lead the way in implementing strategies and tactics related to broader organizational and/or retail initiatives, including, but not limited to, increasing market share, improving member penetration, developing team members’ sales and service skills, optimizing operational efficiency (it sounds super boring, but hey, it matters, right?), and increasing overall branch performance. You’ll work with the lending team on approving and underwriting consumer loans, as well as having a complete, working knowledge and understanding of all mortgage and loan products.

There’s also all the stuff that (almost) goes without saying, like having a solid understanding of all the requisite compliance and regulatory standards, monitoring and tracking the appropriate reports, and having a good eye for the data, the financials, and being able to translate those into actionable information. You may also be out and about some at community events because, well, we want to be part of the community. We won’t say you have to do a dramatic reading of an original poem at such an event, but we sure wouldn’t say you couldn’t.

WHAT YOU’VE GOT TO BRING TO THE GIG

You’ve got to be a fit for our culture, and be willing to help us make this a great place to work. Here’s our Culture Code:

  • Humanness: We embrace our humanness, stay positive, and make work fun.
  • Resourcefulness: We solve problems by being resourceful, creative, and adaptable.
  • Learning: We learn and grow together.
  • Togetherness: We work hard at working well together.
  • Serving: We take the initiative to serve our teammates and members.
  • At least two years of retail branch leadership/management experience in a financial institution, and at least four years overall experience in a financial institution
  • Demonstrated success building healthy, high-performing teams
  • High school diploma/GED

Job Type: Full-time

  • Required education: High school or equivalent Required experience:
  • Retail Banking: 4 years
  • Management: 2 years

Interested candidates submit your resume via email to Vicki Owens, VP of Community & Team Engagement.

Exp. 04/09/17


Mortgage Processing Clerk:  First Community Credit Union (Chesterfield, MO)

We are currently accepting applications for Mortgage Processing Clerks in our Mortgage Department at our corporate office in Chesterfield, Missouri. 1-2 years experience with mortgage products and procedures is required.  Hours are Monday – Friday 8:00 a.m. – 4:30 p.m. and rotating Saturdays 8:30 a.m. – 12:30 p.m.  Competitive salary!  Great benefits!  Come grow with us!

To apply online, please visit our website or email your resume to Casey Chambers, Staffing Specialist.

Exp. 04/30/17


Financial Service Consultant: First Community Credit Union (Chesterfield, MO)

First Community offers excellent employment opportunities, great benefits, competitive pay, medical/dental insurance, pension, 401k, and ten paid holidays per year.  Now accepting applications for Full-time Financial Service Consultants at various locations throughout St. Louis and Illinois.

Financial Service consultants greet our members, process financial transactions, and answer member questions regarding their account and the credit union.  Must be friendly and have an outgoing personality.  Previous banking experience is preferred but not required.  Come grow with us!

For a complete listing of branches with openings and to apply online, please visit our website or email your resume to Casey Chambers, Staffing Specialist.

First Community is an Equal Opportunity Employer (EEO/AA/D/V).

Exp. 04/31/17


Marketing Coordinator & Research Analyst: Electro Savings Credit Union (St. Louis, MO)

Electro Savings Credit Union is a local, not-for-profit financial cooperative offering the same products and services as other financial institutions, but with a people-first philosophy.  If you desire a career where you can also make a difference, join our team. We are seeking a Marketing Coordinator and Research Analyst who will explore our immense amount of member data and merge it with outside sources to help us determine the best methods to enrich the financial lives of our members, and acquire new members to join our credit union. This is a new position for us, so you will be a ground breaker with the opportunity to build this position into a critical piece of our organization.

Position Summary:

Assist in developing integrated marketing strategies for all credit union communications. Oversee and manage the credit union member database, website maintenance, and social media functions. Prepare and send member emails through the credit union’s email platform and monitor and track results. Extract member data, track and report marketing metrics using SQL, Excel, Social Media Metrics and Google Analytics. Assist in writing and creatively designing member communication and materials. Perform a wide range of marketing functions that support duties related to the Marketing Department and the credit union’s overall goals and objectives.

Responsibilities:

  • Develop, maintain and execute lists and strategies to support direct marketing and campaign initiatives. Conduct external marketing research, data extraction, list or lead generation. Identify trends in campaign data for marketing opportunities in growing member engagement. Work closely with IT to ensure data extraction is accurate and consistent.
  • Track and evaluate marketing efforts, prepare performance analysis reports and make creative and insightful recommendations. Maintain communication with all departments and provide material in order to convey concise, clear, and timely information.
  • Responsible for the management of the credit union’s public website, blog and social media sites. Provide analytics of websites.
  • Assist in writing and publishing articles that support credit union products, services and events. Assist the department in designing and creating print, digital and video marketing materials.
  • Assist in the development and implementation of the credit union’s communications and marketing plan and perform a variety of general marketing and communications duties.
  • Prepare and send digital communication. Ensure email lists are accurate and effective. Enhance current email strategies to improve members’ experience.

Qualifications:

  • Education/Certification: Bachelor’s degree in mass communications, journalism or marketing or equivalent work experience
  • Required Knowledge: Develop thorough understanding of credit union products and services; and the philosophy and structure of the credit union industry
  • Experience: Five years of experience in marketing, including two years website functionality and data management experience
  • Skills/Abilities: Working knowledge of SQL, Excel, Social Media Metrics and Website and Google Analytics. Experience managing a CRM and Data analyzation skills preferred. Professional, well-developed interpersonal and communication skills necessary for interacting with credit union personnel. Strong organizational, prioritization and verbal/written communication skills. Ability to solve problems and assist coworkers in troubleshooting issues. Proficient at Microsoft Office products. The position requires a significant level of interpersonal skills.

Interested candidates submit resume via email to Ashley Keegan, Vice President of Human Resources.

Exp. 04/31/17


Regional Operations Manager: 1st MidAmerica Credit Union (Bethalto, IL)

To direct the delivery of services to members through designated Branch Managers and operations staff; achieve organizational branch goals; participate in development and implementation of organizational strategic plans; ensure the organization is in compliance with all regulatory guidelines.

Essential Functions & Responsibilities:

  • Maintains a highly motivated and well-trained staff while maintaining effective employee relations. Directs and monitors branch operations, through assigned subordinate managers, to insure that they maintain appropriate staffing while meeting organizational goals and objectives. Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures. Makes recommendations concerning new policies and procedures. Ensures branches are in compliance with federal, state and local laws and regulations. Participates in establishment of annual branch growth and sales goals. Ensures that plans are developed according to strategic business plan, approved, implemented and regularly monitored. Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors. Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
  • Participates in establishment of annual operational budget. Implements and supervises the budget of assigned branches that is consistent with the overall strategic plan and budget of the credit union.
  • Responsible for building the credit union's presence in the community. Also responsible for developing new members, while maintaining and expanding existing member relationships. Represents assigned operational branches, as appropriate, in its relationships with SEG's, suppliers, other financial institutions and similar groups. Provides guidance and assistance to reporting managers on the process to successfully develop relationships to achieve results.
  • Assists VP of Branch Operations on projects as assigned.
  • Performs other job related duties as required.

Performance Measurements:

  • To meet or exceed operational objectives with respect to sales and penetration of SEGs and financial objectives.
  • To maintain a cohesive, highly trained and motivated staff, sufficient to meet needs of members in coordination with operating budge
  • To maintain acceptable risk & internal control standards.
  • To monitor, report on and address trends in operations and deposit services.
  • To provide friendly, professional and accurate service and support to all members and associates.
  • To complete performance reviews within the prescribed time frame.
  • To note observations of employee performance into appropriate reporting tool, as well as, give to and receive feedback from employee on the same in a timely fashion.
  • To develop recommendations for cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Strong supervisory, PC (technology), compliance, leadership, written and verbal communication skills.

Interested candidates forward resume via email to Emily Bennett, HR Representative.

Exp. 04/08/17


Director of Lending: Diamond Lakes Federal Credit Union (Malvern, AK)

Holding more than $70 million in assets, located in Malvern, Arkansas, Diamond Lakes Federal Credit Union is in search of a senior manager to act as their Director of Lending.  In this role you will be responsible for a portfolio consisting of mortgage, consumer, indirect and credit card products.  Responsibilities will include overseeing underwriting, implementing process improvements, loan portfolio management, driving loan volume, product development, risk assessment and compliance, and collections.

Successful candidate will have a diverse lending background, proven leadership abilities and five plus years of experience managing a loan portfolio and staff within a financial institution.  Experience with secondary marketing and subprime lending is a plus.

COMPANY DETAIL: Diamond Lakes FCU has three branches located in Malvern and Hot Springs, Arkansas and serves more than 10,900 members. Chartered in 1960, the credit union was originally called the Jones Mills Federal Credit Union to serve the employees of the Reynolds Metals Reduction Plant. Today, membership is open to anyone who lives, works, worships, attends school, or regularly does business in Garland, Hot Spring, Clark, Grant, Montgomery or Pike Counties or Hot Springs Village. Diamond Lakes FCU is committed to encouraging member savings and providing reasonably priced financial products and personal member service while maintaining financial stability.

Interested candidates submit your resume via email to Katie Blatzer, Executive Recruiter.  Reference number 1052 when applying.  Questions, contact Katie at 832.200.8718.

Exp. 04/30/17


President/CEO: Sunlight Federal Credit Union (Cody, WY)

Sunlight Federal Credit Union, with over $103 million in assets, located just outside of Yellowstone National Park in beautiful Cody, Wyoming, is seeking a seasoned executive to replace their retiring President/CEO.  Working in partnership with the board of directors, you will be charged with overseeing the management team and staff, maintaining the financial strength of the organization, strategically leading the credit union and promoting sustainable growth.  Additionally, the President/CEO will be looked upon to ensure operational compliance, manage enterprise risk, foster asset and loan growth, and promote the organization in the community.  The ideal candidate will be well-versed in overall credit union operations and have five plus years of executive leadership experience within a performing credit union. Bachelor’s degree preferred.

COMPANY DETAIL:  Sunlight Federal Credit Union has four branches in Cody, Powell, Worland, and Sheridan, Wyoming serving more than 10,900 members. Chartered in 1953, Sunlight Federal Credit Union is committed to providing quality and convenient services to meet the financial needs of its members. The credit union offers a variety of products and services such as a mobile app, safety deposit boxes, credit cards, and a variety of loans.

Interested candidates submit your resume via email to Jaime Jordan, Executive Recruiter.  Include reference number 1054 when applying. Questions, contact Jaime at 832-200-8717.

Exp. 04/30/17


Server Administrator: First Community Credit Union (Chesterfield, MO)

We have an immediate opening for a Server Administrator at our corporate office in Chesterfield, Missouri. We are seeking a talented and motivated individual with a minimum of 3 years hands-on IT business experience working in an environment supporting Microsoft Servers and applications. The Server Administrator will install, configure and maintain physical servers and virtual servers in a multi-site environment. Responsible for supporting, designing, maintaining and evaluating Microsoft Server, VM, and Exchange.

Provide Tier 3 support services to a 500+ person end-user population to ensure maximum uptime and access to software applications and end-user data. As part of the IT Department, this person will operate in a client/server environment to troubleshoot and solve system related issues for our organization and thus must have superior remote and on-site problem-resolution skills.

This position requires performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Installing, configuring, testing all server side applications, working with Level II/I to ensure applications function properly and training Level II/I staff as necessary on new software. Maintaining application version levels by coordination release upgrades as appropriate with back office departments and IT, will include testing. Upgrading and configuring system software that supports First Community applications. Applying OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities. Configuring / adding new services as necessary. Developing and maintaining installation and configuration procedures.

Hours are Monday-Friday 8:00 a.m. to 4:30 p.m. Position is available on call when emergencies arise with an affected server, and will provide 3rd level support to resolve any issues, or directly work with vendors to mediate the situation. This may include after hours and weekends as necessitated by the emergency or circumstance. After hour change requirements that are not authorized during business hours or peak transaction hours will require flexible after hours' schedule.

Please visit First Community Credit Union's website for a full job description and to apply online.

Exp. 04/30/17


Compliance Officer: Electro Savings Credit Union (St. Louis, MO)

Electro Savings Credit Union is seeking an experienced Compliance Officer. This position will be responsible for ensuring the Credit Union is in compliance with all state and federal regulations, laws, and rules.

Duties and Responsibilities:

  • Reviews, assesses, develops, revises, and ensures the adequacy of programs, policies, and procedures designed to safeguard Credit Union assets and maintain regulatory compliance. Ensures policies and procedures are appropriately disseminated.
  • Stays informed of new and pending laws and developments related to compliance issues, analyzes requirements, and ensures communication and implementation of regulatory changes. Responsible for revising and updating policies, procedures and all regulatory and compliance documents for the Credit Union.
  • Develops, directs, and implements a compliance and internal audit program and schedule to review internal Credit Union areas for compliance. Areas include general operations (BSA/AML/OFAC), deposit accounts, consumer and mortgage lending, NCUA requirements, vendor relationships, fraud/loss and other areas as deemed necessary by the Credit Union. Investigates complaints.
  • Provides employee training on compliance related issues and policy changes. Develops and maintains a directory of compliance resources for employee use.
  • Maintains records and documentation of compliance activities, complaints, investigations, and outcomes. Analyzes, prepares, and files appropriate reports with regulatory agencies.
  • Compiles and issues reports detailing conclusions of audits and compliance analysis, reports violations as appropriate, provides recommendations for improvement, and follows up to ensure compliance.
  • Presents findings from compliance risk assessments as requested. Works with auditors as needed.

Knowledge and Skills:

  • Experience:  Five years to ten years of similar or related experience.
  • Education:  A college degree or equivalent work experience. Compliance certification preferred.
  • Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary   Ability to communicate information and ideas in writing so others will understand. Must have thorough knowledge of laws, legal codes and government regulations.

Interested candidates please submit your resume via email to Ashley Keegan, Vice President of Human Resources.

Exp. 05/02/17


Senior Vice President Lending: Arsenal Credit Union (Arnold, MO)

Arsenal, a progressive $219 million dollar St. Louis-area credit union with six branch locations, has an opening for an experienced and results-oriented professional. Reporting directly to the President, this position will serve as a key member of the senior management team. The SVP Lending is responsible for researching and evaluating the feasibility of new and innovative consumer lending products and delivery channels for the purpose of increasing loan penetration and growth. This position is accountable for loan underwriting and portfolio management, loan processing, loan production and third-party relationships. The SVP Lending participates in strategic planning and will provide leadership, strategic oversight and direction to all areas of responsibility.

Applicants must meet the minimum qualifications:

  • 7 - 10 years of financial institution management experience
  • Extensive experience underwriting loans and expediting loan approval process
  • Extensive experience analyzing and building loan portfolios
  • Proven leadership and project management
  • Excellent human relations, communications, motivation, and problem solving skills
  • College degree or equivalent experience

We offer an extensive benefit package including medical, dental, vision, FSA, life insurance, LTD, STD and more. In addition, you receive a generous PTO allotment and paid holidays.

Applicants will only be considered if salary expectations are included with the online application.

Visit our website to find out more.

Arsenal Credit Union is an EOE/M/F/Disability/Veteran

Exp. 04/15/17


Vice President of Finance and e-Services: PrimeWay Federal Credit Union (Houston, TX)

PrimeWay Federal Credit Union, located in Houston, Texas with over $460 million in assets is currently in search of a Vice President of Finance and e-Services.  In this role you will be responsible financial reporting, budgeting, supporting plastic products, home banking and bill pay, remote deposit operations, electronic payments, and providing member service.

Additionally, you will be charged with creating efficiencies within the departments, product enhancement and coaching and mentoring a very capable staff.  The successful candidate will have a solid foundation in accounting/finance, and be well versed in e-services and e-commerce support operations.  Five plus years of related experience, proven leadership skills and strong vendor management experience are required.  Bachelor’s degree preferred.

COMPANY DETAIL:

PrimeWay Federal Credit Union serves over 47,000 members and over 150 employers in Houston, Fort Bend, Washington, and most of Harris County in Texas. Chartered in 1937, PrimeWay has enjoyed a long history as a reliable and trustworthy credit union in the Houston area. PrimeWay has been nationally recognized among the top 101 “Best and Brightest Companies to Work For” by the National Association of Business Resources through its management style coined as “CARING” (compassion, accountability, real value, integrity, new ideas, and guidance). The objective of the CARING management style is to put the credit union’s members first, raise company morale and enthusiasm and focus on long term versus short term results, creating a one-of-a-kind company culture backed by better earnings.

Interested candidates please submit your resume via email to Katie Blatzer, Executive Recruiter.  Please include reference number 1050 when applying.

Exp. 03/22/17


Chief Lending Officer:  Allegiance Credit Union (Tulsa, OK)

Approaching $260 million in assets, Allegiance Credit Union, located in Tulsa, Oklahoma is seeking an executive to fill the newly created role of Chief Lending Officer.  The executive leadership team will look to this individual to lead the mortgage loan operations and provide strategic oversight of consumer and commercial lending.  Additionally, this individual will champion loan promotions and loan product development for the credit union, strategically bring all lending operations under one department, and provide portfolio and pipeline management.  The ideal candidate will have an extensive mortgage lending background and have a fundamental understanding of consumer lending, including indirect lending and commercial loan operations.

Secondary marketing and collections supervisory experience are also highly desirable skills for the role.  Five plus years of experience in managing lending operations within a financial institution is required.  

COMPANY DETAIL:  Allegiance CU serves more than 26,300 members through its four branch locations in the Oklahoma City metropolitan area. The credit union was chartered in 1963 as Federal Employees Credit Union, and was originally located in the basement of the Federal Courthouse. In 2003, the credit union changed their name to Allegiance Credit Union to reflect their federal heritage, their ability to prevail, and most importantly the devotion of their members. For over 50 years, Allegiance CU has been committed to meeting the needs of its members throughout the area and playing an active role in the community whether it’s supporting local schools, teaching financial literacy, or being involved in health and fitness initiatives.

Interested candidates submit your resume via email to Jaime Jordan, Executive Recuiter. Please include reference number 1048 when applying.

Exp. 03/31/17


Chief Executive Officer: Affinity Credit Union (Des Moines, IA)

Affinity Credit Union, located in Des Moines, Iowa, is a $95 million, member-owned, financial institution that was established in 1949. At Affinity Credit Union, we care about our members and listen to and provide excellent customized solutions to achieve their goals today and tomorrow.  Affinity Credit Union has an exciting opportunity for a highly motivated experienced professional to join our team as the CEO and help us serve the growing needs of our members.

The qualified executive will report directly to the board of directors and will be responsible for leading and directing all organization activities and will provide a clear strategic vision for the credit union.

The board is seeking candidates with well-rounded management and supervisory experience. Qualified candidates must possess proven leadership qualities, excellent written and verbal communication skills, analytical ability, strong lending experience, a thorough understanding of financial management, and the ability to develop the membership base and financial products.

Candidates must have management experience in the financial services industry; credit union experience is preferred.  The ideal candidate will hold a bachelor’s degree in finance (or related fields), although comparable work experience and specialized training will be considered.

Please send cover letter, resume, and salary history/requirements via email.

Exp. 04/17/17


Manager of Lending Resolutions: Heritage Federal Credit Union (Newburgh, IN)

The Manager of Lending Resolutions plans, coordinates, and administers the operations of the credit union's collection department. This position is responsible for minimizing current delinquency, minimizing credit losses, effective liquidity of collateral, developing policies and procedures to enhance department operations, and analyzing and monitoring all collection activity.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and efficient completion of Lending Resolution functions.

  • Establishes department productivity standards and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality.  Ensures that timely and quality collection efforts are made.
  • Identifies, evaluates, recommends, and implements new systems, products, and programs designed to enhance the effectiveness and revenue contribution efforts of the department.
  • Analyzes, negotiates, and makes recommendations on all matters regarding real estate foreclosure and collateral repossessions.
  • Ensures loan collection functions are completed in accordance with established policies and procedures and related legal requirements.  Adheres to the secondary market requirements for collecting loans sold and being serviced by investors.
  • Identifies and solves complex loan collection situations.  Makes determination on when to repossess collateral and proceeds with the process.
  • Performs collection duties for loans involving current employees at the credit union.
  • Frequently examines delinquent accounts on at least a weekly basis to evaluate and recommend action.
  • Ensures that department staff have adequately analyzed and documented modified loan and extension requests.
  • Prepares and submits charge-off recommendations on a monthly basis.

Assumes responsibility for the development and implementation of effective Lending Resolution Department policies, procedures, and planning.

  • Develops, maintains, updates, and communicates all policies and procedures for the department.
  • Administers department internal control procedures to ensure collection effort and documentation are maintained at adequate levels.
  • Establishes goals and work plans for the department consistent with credit union goals and objectives.
  • Negotiates with members, collection agencies, and/or attorneys for resolution of collection accounts.

Effectively supervises Department staff, ensuring optimal performance.

  • Provides leadership to personnel through effective objective setting, delegation, and communication.  Conducts staff meetings as required and informs personnel of policy and procedure changes.  Discusses areas needing improvement.
  • Ensures personnel are well trained, effective, and optimally utilized. Identifies training needs and develops appropriate training programs. Conducts training sessions and cross trains as appropriate.
  • Ensures staffing levels are appropriate.  Interviews, hires, and assigns personnel.
  • Conducts performance appraisals as required.  Formulates and implements corrective actions as needed.  Sets individual goals with staff members to assist them in achieving their full potential.
  • Assists, supports, and serves personnel as needed.  Coaches staff members to attain at least a commendable performance level.
  • Continually looks for efficiencies with processes to ensure the staff's best use of time and that members are efficiently served.

Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals.

  • Ensures members' requests and questions are promptly and courteously resolved.
  • Ensures credit union staff are properly informed of credit union collection policies and procedures.
  • Ensures the credit union's professional reputation is maintained both internally and externally.
  • Represents the credit union in contacts with attorneys, collection agencies, and with other third party vendors.

Assumes responsibility for related duties as required or assigned.

  • Ensures work area is clean, secure, and well maintained.
  • Stays informed regarding developments and changes in the collection field.
  • Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

  • Collection services are efficiently and effectively provided in accordance with established credit union policies and standards, applicable laws, and regulations.
  • Delinquent loans are closely tracked and effectively resolved to minimize the losses to the credit union.
  • Staff is collecting loans according to established goals.
  • Effective solutions are identified for all serious delinquent members and that all liquidated collateral is processed minimizing the loss amount.
  • Lending Resolution Department personnel are effective, optimally utilized, and well supervised.  Assistance is provided as needed.
  • Professional business relations exist with attorneys, collection agencies, and other third party vendors. Questions and problems are promptly and courteously resolved.
  • Effective working relations and coordination exist with Department and credit union personnel.  Support is provided as required.  Management is appropriately informed of area activities and of any significant concerns.

QUALIFICATIONS

Education/Certification: College degree in business, finance, or a related field; or equivalent experience.

Required Knowledge: Thorough knowledge of Company loan and collection products and applicable policies and standards. Understanding of government regulations and legal requirements involving lending and collection functions. Knowledge of safe and sound lending collection practices.

Experience Required: At least five years of progressive experience in collection related positions. Administrative and supervisory experience.

Skills/Abilities:

  • Strong leadership and supervisory skills.
  • Good project management abilities.
  • Well organized and able to meet deadlines.
  • Able to operate related computer applications and business equipment.

Interested candidates, please submit a resume via email to Kristi Esche, HR Generalist.

Exp. 04/01/17


Vice President: Kansas City Credit Union (Kansas City, MO)

The Vice President is responsible for Operations administration and for significant contributions to the formulation, development, implementation, and administration of Credit Union policies, procedures and business goals.  Organizes, plans, directs, and controls all Operational functions including lending, Member Service check processing, purchasing, facilities, records, and security functions.  Ensure the quality control and verification of Credit Union data processing, reporting, and financial processing, reporting, and financial processes.  Develops policies, procedures, and training to ensure efficient and effective operations.  Supervises and appraises the activities of direct reports and ensures that all services are professionally delivered and members are well served.

Classification:                   Exempt
Reports to:                        President/CEO
Supervises:                       Lending Leader and Branch Leaders

Key Responsibilities:

Business Goals: Responsible for driving the credit union to achieve and surpass sales, profitability, cash flow, business goals and objectives.

Team Leadership:

  • Motivates and leads a high performance team.
  • Develops and maintains effective Branch Operations and Lending department through the selection, training, compensation, motivation, termination and review of all department personnel.
  • Provides guidance and direction to employees to assist them in their professional development.
  • Provide human resource services for the Credit Union with emphasis in areas of HR policy development, wage/salary administration, performance appraisal programs, employee benefits, recruitment, HR records, orientation, training and development.

Strategy & Operations:

  • Spearheads the development, communication and implementation of effective growth strategies and processes.
  • Collaborates with management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the organization.
  • Provides timely, accurate and complete reports on the operating condition of the Credit Union.
  • Ensure that the President is kept fully informed on the conditions and operations of the Credit Union and all important factors influencing them.
  • Ensure the security and maintenance of assets including property, equipment, records, cash and negotiable instruments.
  • Develop, implement, update & maintain an operational Disaster Recovery Program for any disaster that the Credit Union may face.
  • Counsel members relating to accounts, ensuring satisfactory resolution of problems and creating a favorable image of the Credit Union; cross-sell Credit Union services when appropriate.

Qualifications:

Education/Certification:  Bachelor’s degree (B.A. or B.S.) from a four-year college or university

Experience:  Minimum of 5 years’ experience in a financial institution with 3 years in branch administration, sales and service.

Skills/Abilities:

  • Strong Leadership and interpersonal abilities.
  • Ability to coordinate, manage and direct others.
  • Knowledge of Information Technology and Human Resources, preferred.

Knowledge:

  • Thorough knowledge of Branch sales and service.
  • Thorough knowledge of the credit union industry, preferred.

Values:  Positive Demeanor; Team Oriented; Self-Initiated; Growth Minded; Resourceful; Strong Work Ethic; High Integrity

If interested:  Please forward your resume and salary requirements via email to Stephanie Guin, Vice President of Culture.

Exp. 04/30/17


Chief Operating Officer/SVP: 1st MidAmerica Credit Union (Bethalto, IL)

1st MidAmerica Credit Union has over 80 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 12 branches currently throughout the area servicing over 59,000 residents in 22 counties!

We are looking for service-oriented individuals to fill a SVP / Chief Operations Officer position at our Bethalto 140 Branch. If you enjoy helping people, motivating a team and are detail oriented, we encourage you to apply and become part of our team! Our SVP / Chief Operations Officer will be responsible for developing and implementing results oriented strategies to support the overall strategic direction of the credit union. Has strategic and operational responsibility for member facing and back office support programs and manages a team of managing department professionals.

Essential Functions & Responsibilities:

  • Responsible for strategic development and management of operating units including branch operations, branch services, contact center, e commerce and investment services.  Monitors product delivery and quality and takes action to resolve problems.  May serve or participate as a member of various Committees such as:  Buildings, Consumer/Commercial Loans, ALCO, I/T and Security, etc.
  • Maintain regular contact with reporting managers, providing support, input, feedback and guidance concerning their daily operations.  Monitor branch and department activities, including transactions, volume, errors, loans, sales objectives and member service activities.
  • Participates in establishment of strategic plans and annual budgets; monitors performance of assigned areas throughout the year; establishes annual goals and promotions (in conjunction with marketing) for programs and initiates action to achieve established goals.  Analyze various statistics and the use of technology in all areas of operation and make recommendations for the efficient operation and growth of the credit union.
  • Responsible for ensuring that professional business relationships are established and maintained with members, vendors, the business community and trade organizations.
  • Develop, implement and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members.  Ensures the credit union is in compliance with all regulations; develops procedural changes as compliance requires or new programs demand.
  • Performs other job related duties as assigned.

Knowledge, Skills and Abilities:

Experience:  Ten years to fifteen years of similar or related experience

Education:  Equivalent to a college degree and a professional certificate or a graduate degree.

Interpersonal Skills:  The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.  Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills:  Must have in depth understanding of and ability to interpret regulations affecting credit union member service programs. Extensive knowledge of consumer, commercial and real estate lending practices and procedures.  Should be able to run spreadsheet and word processing software.

Interested candidates please submit your resume via email to Emily Bennett, HR Representative.

Exp. 04/30/17


Mortgage Loan Officer:  West Community Credit Union (O'Fallon, MO)

West Community Credit Union is seeking an Outside Mortgage Loan Officer with at least 3-5 years of experience to service the St. Louis market. The primary duties and responsibilities include but are not limited to; origination of long-term saleable and portfolio mortgage loans. Additionally, this individual will conduct initial pre-qualification interviews and prepare complete loan application packages and necessary documentation.  Qualified applicants should forward their resume via email.

This position requires registration under the National Mortgage Licensing System (NMLS) as a Mortgage Loan Officer (MLO).

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Exp. 03/31/17


Vice President of Lending: University Credit Union (Miami, FL)

Located in Miami, Florida, University Credit Union with $200 million in assets is in search of a seasoned executive to lead their lending operations. The credit union will look to this individual to oversee a loan portfolio consisting of consumer, mortgage, home equity, small business and participation loans.  This is an opportunity for someone to develop and execute a lending plan and strategy, including product development and loan promotions.  Additionally, this person will be responsible for enhancing the technology used within the lending area and promoting the credit union in the community.  As a part of the executive management team, this individual will be involved in strategic planning and will be responsible for reporting on lending operations to the board of directors.  The ideal candidate will have five plus years of lending experience within a financial institution and a proven ability to promote loan growth.  Bachelor’s degree is required and bilingual in Spanish is a plus. Please include reference number 1046 when applying.

COMPANY DETAIL

University Credit Union has five branches and eight ATMs throughout Dade County, Florida, and serves more than 18,000 members.  The credit union was established in 1947 to serve the University of Miami faculty, staff, and alumni.  Today, the credit union has branch locations strategically located on or near the university campuses and is affiliated with the Credit Union Service Corporation with a network of Shared Service Centers offering members access to their accounts worldwide. University CU is committed to providing the best possible financial services to its members at a low cost with favorable rates and overall financial assistance while in constant pursuit of world-class member service.

To apply for this position, send your resume via email to Katie Blatzer, Executive Recruiter.

Exp. 03/31/17


Publisher’s Note: Job postings are written by, and included at, the request of the associated organization and are valid at the time of publication. Hiring decisions are made solely at the discretion of the organization requesting publication of the position. Send credit union related job postings to jobs@HeartlandCUA.org. HCUA reserves the right not to publish any submitted posting.