CUlead Alumni Seminar

Heartland Credit Union Association blue and green logo
A FREE Seminar exclusively for CUlead Alumni to reconnect, network and continue on their leadership journey.
This is an absolutely free event for CUlead Alumni, but registration is required.

Join us for coffee and donuts followed by a leadership session. Reconnect with old friends, make new ones and continue on your leadership journey.

We encourage Alumni to also register for our Shift Conference starting immediately afterwards


9:30 a.m. Coffee and Networking

10:30 a.m. Business Savvy: Essential Skills for the Workplace, Arden Clise

Business is made or lost on first and on-going impressions. Those who present themselves with polish, confidence and courtesy will inspire trust and respect in staff, members and colleagues. Learn the essential skills you need to succeed in business and professionally represent the corporate brand. 

First Impressions
Why etiquette is important in today’s business world
YOU are the company

Digital Diplomacy
Virtual meeting etiquette
Email dos and don’ts

Effective and Confident Communication
The language you use sends a message to others 
It’s not what you say it’s how you say it 

How to Run Effective, Efficient and Inclusive Meetings and Why It’s Important
The importance of having a clear outcome for each meeting and understanding what constitutes a worthy outcome
The best and worst days and times to schedule meetings
Making sure the right people attend your meetings and all voices are valued
A reminder on meeting essentials that really are essential
How to involve members who feel less empowered or comfortable sharing in your meetings

Noon - Adjourn/Optional lunch at Shift Conference


Arden Clise is an expert in the field of business etiquette and customer service. As an author, speaker, trainer, and coach, Arden helps companies have the competitive advantage through confident, polished and courteous employees.

Author of Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success, Arden also wrote regular business etiquette columns for the Puget Sound Business Journal, and 425 Business magazine. She has been quoted in several national and international publications including Real Simple magazine, the Wall Street Journal and China Daily USA.

Prior to becoming an etiquette consultant, Arden worked for several Northwest organizations including Washington Mutual Bank and Salal Credit Union, and has more than 25 years of business experience in marketing, management, event planning and public relations.

Questions? Contact Clint Armistead

4/5/2022 9:30 AM - 12:00 PM
Central Daylight Time
Stoney Creek Hotel Kansas City - Independence 18011 Bass Pro Dr Independence, MO 64055
Registration is closed.

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