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Webinar: Managing E-SIGN, E-Statements & E-Disclosures

Event Info


January 8th, 2014 2:00 PM   through   3:30 PM


United States
Terms and Refund information
Terms and Refund

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Are you confident that your e-statement program is compliant with legal and regulatory guidelines? Many financial institutions have unwittingly established unlawful online banking programs that are in violation of the federal Electronic Signatures in Global and National Commerce (E-SIGN) Act. If you are caught operating a noncompliant program, every e-statement you’ve ever sent could be deemed legally invalid. Regulatory fines, defense costs, and legal settlements could far exceed the potential savings e-statements provide.

Financial institutions engaged in electronic banking are legally obligated to adhere to the E-SIGN Act.  E-SIGN disclosure rules prohibit financial institutions from implementing wholesale switchovers, in which all members are automatically converted to e-statements.  Instead, E-SIGN requires members to “opt-in” before receiving e-statements, so paper statements must be available for those who lack the technology (or desire) to view statements electronically.  Are you managing e-statements, e-disclosures, and other e-records effectively and compliantly?  Join us for a review of the related compliance risks, rules, policies, and best practices.


  • What is E-SIGN and what does it require?
  • Why and how financial institutions typically mismanage E-SIGN compliance
  • E-SIGN e-disclosure requirements
    • What are you required to tell members? 
    • What constitutes a lawful, well-written e-disclosures?
  • Understanding and complying with E-SIGN consumer consent provisions and processes
  • Why and how members must prove technological competence to receive e-statements
  • Potentially costly consequences of noncompliance
  • What to do if your financial institution is violating E-SIGN
  • Growing your e-statement program – compliantly and successfully
  • Timely information, expert advice, best practices, and compliance tips to implement immediately


    • Whitepaper on tips for writing effective e-disclosure statements.  This paper details how to write legally compliant e-disclosures that communicate clearly and convincingly with consumers
    • Sample e-disclosure statement
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.


This informative session is a must to ensure legally compliant e-banking.  Compliance officers, risk managers, operations managers, business development managers, and others charged with managing online banking, E-SIGN, e-statements, and e-disclosures will benefit from this program. 

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Nancy Flynn, The ePolicy Institute

A recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute and Business Writing Institute.  She provides training, coaching, and consulting services to clients seeking to minimize compliance risks and maximize communication skills.   

Nancy is the author of 12 books including The Social Media Handbook and Writing Effective E-Mail.  An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to workplace email and web use.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at


Listen to the
archived webinar on your




Instructions will be emailed with the archived webinar link.


Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.


Options 1 and 2 described above


*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register:



January 8th, 2014 2:00 PM   through   3:30 PM
United States