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Member Service Excellence MCUA Webinar

Event Info


April 17th, 2013 2:00 PM   through   3:00 PM

Phone: 314-542-1321
Per connection $ 149.00

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Discover how to provide superior member service during this program.

April 17, 2013 2:00 - 3:00 PM


Small Credit Union Webinar Scholarships are available for credit unions with less than $30 million in assets. Please click the link below for more information:

Presented by: Julie Schulte, MS, CUDE, MCUA

Learning Objectives:

  • Describe how to make a positive first impression
  • Identify techniques for building rapport with members
  • Demonstrate guidelines for determining members needs
  • Apply effective listening techniques
  • Describe ways to interact effectively with members at peak times
  • Identify effective ways to interact with angry members
  • Demonstrate effective techniques for defusing anger
April 17th, 2013 2:00 PM   through   3:00 PM