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Webinar: Required Compliance Series: Robbery Prevention, Apprehension & Recovery

Event Info


December 15th, 2015 2:00 PM   through   3:30 PM

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Robberies of financial institutions remain a steady trend. In many areas of the country, they are reaching an alarming and increasing rate. Combine this with the current economy, the unemployment rate, and personal dependencies and addictions, and we find ourselves in a time where robber proofing your institution has never been more important. The only reliable means that your financial institution has to improve prevention, apprehension, and recovery, involves training, training, and more training. This webinar will prove to be a valuable training resource for your employees and will ensure they are up to date with their robbery training requirement. This important session will address:

1.       Reducing your risk of robbery
2.       Protecting customers and staff
3.       Aiding law enforcement


  • Regional robbery trends
  • Steps to take before, during, and after a robbery
  • Why complacency is your greatest threat
  • How a member-friendly environment can exist with one that discourages the would-be robber and how this is often a real dilemma for senior management
  • The best policy on when to activate the silent alarm
  • Why you want to know when any robbery occurs within 100 miles of your branches
  • How to counter the rise in morning glory robberies
  • How are credit unions cased?
  • Interviews of 300 plus convicted robbers reveal a common thread
  • Branch design and layout as a powerful deterrent
  • How are most robbers apprehended?
  • The importance of suspicious activity logs and non-disclosure contracts


  • Sample security procedures
  • Robbery description form
  • Other valuable resources to train staff, prevent occurrence, and manage outcomes
  • Letter of attendance certification with webinar outline
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.


This webinar will suit all credit union employees.  It will provide tips on training staff and tools the frontline can use immediately.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Troy Evans, The Evans Group

Troy Evans is a speaker and consultant who shares his story of endurance and personal transformation with audiences around the world.  For nearly a decade, he has provided financial institutions with real-life insight surrounding robbery prevention, apprehension, and recovery.  Having met and interviewed over 300 bank and credit union robbers he provides a "look into the mind of the enemy."  Featured by Good Morning America, CNN, FOX, and other national media, Troy is the author of "From Desperation to Dedication:  An Ex-Con's Lessons on Turning Failure into Success."


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one Internet connection from a single computer terminal.  You may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, pass code, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at

2.  ARCHIVED WEBINAR (Beginning January 1, 2016, CDs replaced with digital download*)


Listen to the archived webinar on your


Instructions will be emailed with the archived webinar link.

Can’t attend the live webinar?  The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link.  This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  The archived webinar may ONLY be ordered for 6 months following the webinar. It will not be available after this time.

*For archive orders for 2015 webinars placed before December 31, 2015, you will also receive a free audio/visual CD ROM.**  The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  CDs will no longer be provided for archived orders placed after January 1 and all 2016 webinars.  However, you will receive instructions on how to download a digital copy of the webinar which you may keep and use indefinitely.


Options 1 and 2 described above


**CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register:


December 15th, 2015 2:00 PM   through   3:30 PM