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Webinar: Advanced ACH Specialist Series: Reg E Error Resolution Rules Versus NACHA Operating Rules: Obligations, Consumer Disputes & Case Studies

Event Info


December 3rd, 2015 2:00 PM   through   3:30 PM

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How does Regulation E relate to the NACHA rules? Financial institutions are obligated to investigate consumer disputes regarding unauthorized electronic transactions for ACH, ATM, and debit card entries under Regulation E within 60 days of transmission of the consumer’s account statement. An ACH entry can be returned unauthorized within 60 days of settlement date. What should be done if a consumer claims an ACH entry is unauthorized beyond 60 days? This session will clear up the confusion regarding whether to adjust consumer unauthorized entries under NACHA rules or Regulation E. Real case studies will show which rule to follow.


  • How does Regulation E relate to the NACHA rules?
  • What transfers are not covered under Regulation E?
  • What are the regulatory requirements for providing statements?
  • Do NACHA rules ever take precedence when addressing an unauthorized EFT?
  • How are stop payment processes under Regulation E different from the NACHA rules?


  • Regulation E error resolution flowchart
  • Sample error resolution log
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.


This informative session is designed for operations staff, branch personnel, compliance officers, and AAP candidates.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

Michele Barlow is an education specialist at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Prior to joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for member training and administration, conference planning, and member service.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin-Madison.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one Internet connection from a single computer terminal.  You may have as many people as you like listen and watch from your office computer.  Registrants receive a website address and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, pass code, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at

2.  ARCHIVED WEBINAR (Beginning January 1, 2016, CDs replaced with digital download*)


Listen to the archived webinar on your


Instructions will be emailed with the archived webinar link.

Can’t attend the live webinar?  The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link.  This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  The archived webinar may ONLY be ordered for 6 months following the webinar. It will not be available after this time.

*For archive orders for 2015 webinars placed before December 31, 2015, you will also receive a free audio/visual CD ROM.**  The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  CDs will no longer be provided for archived orders placed after January 1 and all 2016 webinars.  However, you will receive instructions on how to download a digital copy of the webinar which you may keep and use indefinitely.


Options 1 and 2 described above


**CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register:


December 3rd, 2015 2:00 PM   through   3:30 PM