Event Info

When

April 17th, 2013 2:00 PM   through   3:00 PM

Phone: 314-542-1321
Per connection $ 149.00
Terms and Refund information
Terms and Refund Cancellation Policy: Please write to MCUA Professional Development Department fourteen (14) business days prior to the event for a full refund, minus a $100 administration fee. Substitutions accepted anytime. Send cancellation notice to pd@mcua.org or fax to (314) 542-1312.

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Please help us and let your friends, colleagues and followers know about our page: Member Service Excellence MCUA Webinar


You can also share the below link in an email or on your website.
https://heartlandcua.org/civicrm/event/info?id=450&reset=1
Discover how to provide superior member service during this program.

April 17, 2013 2:00 - 3:00 PM

Price $149 PER CONNECTION

Small Credit Union Webinar Scholarships are available for credit unions with less than $30 million in assets. Please click the link below for more information:

https://www.mcua.org/training_scholarships

Presented by: Julie Schulte, MS, CUDE, MCUA

Learning Objectives:

  • Describe how to make a positive first impression
  • Identify techniques for building rapport with members
  • Demonstrate guidelines for determining members needs
  • Apply effective listening techniques
  • Describe ways to interact effectively with members at peak times
  • Identify effective ways to interact with angry members
  • Demonstrate effective techniques for defusing anger
April 17th, 2013 2:00 PM   through   3:00 PM