Event Info


April 17th, 2013 2:00 PM   through   3:00 PM

Phone: 314-542-1321
Per connection $ 149.00
Terms and Refund information
Terms and Refund Cancellation Policy: Please write to MCUA Professional Development Department fourteen (14) business days prior to the event for a full refund, minus a $100 administration fee. Substitutions accepted anytime. Send cancellation notice to pd@mcua.org or fax to (314) 542-1312.

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Please help us and let your friends, colleagues and followers know about our page: Member Service Excellence MCUA Webinar

You can also share the below link in an email or on your website.
Discover how to provide superior member service during this program.

April 17, 2013 2:00 - 3:00 PM


Small Credit Union Webinar Scholarships are available for credit unions with less than $30 million in assets. Please click the link below for more information:


Presented by: Julie Schulte, MS, CUDE, MCUA

Learning Objectives:

  • Describe how to make a positive first impression
  • Identify techniques for building rapport with members
  • Demonstrate guidelines for determining members needs
  • Apply effective listening techniques
  • Describe ways to interact effectively with members at peak times
  • Identify effective ways to interact with angry members
  • Demonstrate effective techniques for defusing anger
April 17th, 2013 2:00 PM   through   3:00 PM