UDAAP stands for “unfair, deceptive, or abusive acts or practices” and has unfortunately become a common term in the credit union industry. Under the Dodd-Frank Act, it is unlawful for any provider of consumer financial products or services (in other words, your credit union) to engage in any unfair, deceptive, or abusive act or practice. What constitutes an unfair, deceptive, or abusive act or practice, however, is often nebulous and ambiguous.

Technically, the CFPB is the only regulatory body that has rule-making authority under the Dodd-Frank Act to define a UDAAP violation.  But that has not stopped other regulators and examiners from defining their own UDAAP violations.  Even if the credit union is in full compliance with all laws and regulations, an examiner may cite the credit union for a UDAAP violation if the examiner determines that “something” seems to be unfair, deceptive, or abusive.  This webinar will explain the acts and practices that examiners consider unfair, deceptive, or abusive, and how you can protect your credit union from UDAAP violations.


  • The most-common UDAAP violations
  • Ways to defend against these alleged violations
  • Actual examples of unfair, deceptive, and abusive practices by credit unions
  • How to avoid these practices at your credit union
  • Marketing materials that have been found to be UDAAP violations
  • Potential liability for third-party vendors who commit UDAAP violations


    • CFPB exam procedures regarding unfair, deceptive, or abusive acts and practices
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.


This informative session is designed for deposit and loan personnel, including officers, member service representatives, tellers, operations staff, auditors, compliance personnel, and managers.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Elizabeth Fast, JD, CPA, Spencer Fane Britt & Browne, LLP

Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions.  Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.



Listen to the
archived webinar on your




Instructions will be emailed with the archived webinar link.


Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.


Options 1 and 2 described above


*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association.   Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar

November 5th, 2013 2:00 PM   through   3:30 PM

Event Info


November 5th, 2013 2:00 PM   through   3:30 PM


Phone: 314.542.1321

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