Event Info


August 7th, 2013 2:00 PM   through   3:30 PM

Phone: 314.542.1321

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As financial institutions try to maintain a competitive edge and expand online services, they often find challenges in offering a convenient member experience while keeping transactions secure, avoiding fraud, and complying with IT regulatory compliance (ITRC) standards. This challenge has hit new highs with the recent pressures financial institutions face with the mobile delivery channel.

What’s often not recognized is that successful deployment and management may require a paradigm shift in strategy.  The FFIEC expects that financial institutions approach e-banking from the perspective of products/services delivered to consumers versus a traditional, internal-supporting technology perspective.  This webinar will provide a comprehensive approach to mitigating risk and meeting regulatory expectations for e-banking strategies.  Learn how to develop strategies and supporting activities that will provide a strong foundation for future growth and success in the e-banking realm.


  • How the 2011 FFIEC Supplement to Authentication in an Internet Banking Environment should affect your financial institution’s  strategies in implementing e-banking services
  • Inherent risks to the mobile delivery channel and associated mitigating controls
  • Top activities your management team should be concerned with when considering deployment of any new e-banking service or service component


    • An e-banking strategic checklist
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.


This informative session would best suit cash management staff, operations personnel, IT staff, information security officers, and compliance officers.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Jacqueline Marshall, CISM, Gladiator Technology

Jackie Marshall is Director of IT Regulatory Compliance for Gladiator Technology, a ProfitStars Solution.  She is responsible for developing and maintaining IT regulatory compliance-oriented products and services for financial institutions throughout the nation.  With over 25 years’ experience in the financial services industry, Jackie is a recognized expert who guides clients through state and federal compliance regulations, industry standards, and audit recommendations for IT and security issues.

Jackie speaks on a wide range of topics including regulatory compliance; mitigating risk and meeting regulatory expectations for remote deposit capture; the “new” information security officer; incident response plan testing; and social media risks.  In addition, she authors Compliance Trends, a Gladiator newsletter, and has published numerous articles.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.



Listen to the
archived webinar on your




Instructions will be emailed with the archived webinar link.


Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.


Options 1 and 2 described above


*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association.   Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar

August 7th, 2013 2:00 PM   through   3:30 PM