Event Info


July 24th, 2013 2:00 PM   through   3:30 PM

Phone: 314.542.1321

Help spread the word

Please help us and let your friends, colleagues and followers know about our page: Webinar: Business Writing Boot Camp, Including Submission & Critique of Your Own Writing Sample

You can also share the below link in an email or on your website.
Effective business writing is an essential skill for member communications, career advancement, and business success. Your ability to write powerful, persuasive documents that command readers’ attention, communicate your message, and convey your leadership skills can help boost your credit union’s bottom line and polish your professional reputation. Whether you are an entry-level employee embarking on a new career, a mid-level manager being groomed for leadership, or a C-level executive communicating with decision-makers, effective business writing is integral to success.

Don’t let ineffective writing muddle your messages, confuse your members, or derail your career. Designed for credit union professionals who seek real and immediate improvement in their business writing, this entertaining, instructional program delivers.  A must for anyone who writes on the job, this webinar is an investment in your career and your credit union’s assets, reputation, and future.


  • Communicate clearly, concisely, and convincingly with internal and external audiences
  • Write effective email that is read and acted upon – not ignored and deleted
  • Write effective social media posts
  • Apply the rules of netiquette, or electronic etiquette
  • Write powerful, persuasive, precise business documents
  • Deliver bad news, answer challenging questions, and reply to troubling situations
  • Write for results, persuading even the most-difficult readers to take the desired action
  • Apply the top three secrets of professional business writers
  • Master tricks for starting quickly and capturing reader attention from the first sentence
  • Take the inverted pyramid approach to writing
  • Apply the ABCs (accuracy, brevity, clarity) of effective writing
  • Understand the real rules of grammar, punctuation, capitalization, and style
  • Write clear, concise, correct business documents that reflect professionalism and your credit union’s credibility


    • Each participant may submit one brief (maximum 2 pages) writing sample for review and editing by the presenter within 10 days after the webinar
    • Comprehensive business writing toolkit, complete with content-rich handouts, hands-on exercises, and Business Writing Tips & Grammar Rules™ review
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.


This program is a must for anyone who writes on the job, from entry-level staff to credit union managers and C-level professionals. If you rely on email and traditional business documents to communicate with internal and external audiences, then you cannot afford to miss this informative session.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Nancy Flynn, The ePolicy Institute & Business Writing Institute

A recognized expert on workplace policy, communication, and compliance, Nancy Flynn is the founder and executive director of The ePolicy Institute and Business Writing Institute.  She provides training, coaching, and consulting services to clients seeking to minimize compliance risks and maximize communication skills.   

Nancy is the author of 12 books including The Social Media Handbook and Writing Effective E-Mail.  An in-demand trainer, she conducts seminars, webinars, and one-on-one coaching for financial institutions, financial services firms, and other clients worldwide. She also serves as an expert witness in litigation related to workplace email and web use.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.



Listen to the
archived webinar on your




Instructions will be emailed with the archived webinar link.


Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.


Options 1 and 2 described above


*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association.   Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar



July 24th, 2013 2:00 PM   through   3:30 PM