Event Info


May 16th, 2013 2:00 PM   through   3:30 PM

Terms and Refund information
Terms and Refund

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Please help us and let your friends, colleagues and followers know about our page: Webinar: Frontline Excellence Series: Compliance at Account Closing

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There is much to be aware of when closing an account. It’s important to balance the demands of providing outstanding service with regulatory requirements and prudent operating procedures. Are you certain of the individual's identity? Does this person have authority to close the account? Are other signatures required? How and when are the funds disbursed? Does the account have increased BSA risk due to cash volumes, wires, etc? What disclosures are required? This webinar will address all these questions and more. Tools and checklists to ensure compliance will be provided.


  • Is there a way to salvage the account relationship?  Why is the member closing the account? When do you involve senior management to help retain it?
  • Identity authentication requirements for the person trying to close the account. Does he/she/they have authority to close the account?
  • Requirements for different types of accounts – POA, estate, dormant, beneficiary, etc.
  • Additional requirements for joint accounts – what if only one person wants to close the account?
  • What other relationships are affected?  (e.g., SSI direct deposit, other government benefits, auto loan debits which may require a rate adjustment, Internet banking, etc.)
  • Are there levies or garnishments on the account?
  • Handling “presentments after closure”
  • What if the account is being closed due to fraud or suspicious activity?
    • Sample account closure form
    • Sample written procedures for account closure


This informative session is designed for member service representatives, tellers, compliance officers, and auditors.

Attendance verification for CE credits provided upon request.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Ann Brode, Brode Consulting Services, Inc.

Ann Brode began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management.  Ann is a well-respected presenter and has spoken to audiences across the country for over 25 years.  She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools.  Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.


Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.


The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.



Listen to the
archived webinar on your




Instructions will be emailed with the archived webinar link.


Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.


Options 1 and 2 described above


*CD ROM is for Mac and PC use only

Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar

May 16th, 2013 2:00 PM   through   3:30 PM