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NOW VIRTUAL Innovation Conference - Kansas City area

Event Info


March 24th, 2020 1:00 PM   through   3:00 PM


United States

This is now a FREE virtual conference.


The Innovation Conference is now a virtual conference where executives of the region’s most progressive credit unions can hear what’s new, what’s working, and what’s coming in the world of FinTech.

The webinar includes expert presentation on where the worlds of banking and FinTech are intersecting and how to implement new innovative products and demos of real-life examples of FinTechs that are already changing the financial services landscape.

All attendees previously registered for the in-person event will be signed up for the virtual event and should check their emails for an email from GoToWebinar that will be sent by March 16.

After registering, you will receive a confirmation email containing information about joining the webinar.

Thanks to our generous event sponsor:




1:00 p.m. Welcome and Sponsor Address
1:10 p.m.

Cognitive Collaboration: The Perfect Way to Blend Artificial Intelligence & Humans to Serve Members 
Sundeep Kapur, Digital Credence

We are in a world of people serving people. While we strive to provide exceptional service, we face quite a few challenges, including:

  • How do we serve after hours?
  • How can we scale to serve many?
  • How do we compete with FinTech?
  • How can we ensure that every interaction delivers on our promise of excellence?
  • How do we do this consistently, efficiently, and correctly across channel?

Today's consumer expectations are being influenced by other industries, FinTechs, and perhaps even some fiction. Artificial Intelligence brings a lot of promise to personalized, accurate, and efficient service but it is the human that adds empathy. Exceptional service will only be delivered correctly through an integrated approach.

Join us for an inspiring session about what to expect in the future. We will cover innovative experiences from other industries and their impact on financial services. We will take you into innovation labs, introduce you to results from future-focus groups, provide insight on artificial intelligence - incredibly useful research that you can leverage as you define your own strategy. After all, it is all about people serving people.

1:40 p.m.

Demo: Zogo

The purpose of Zogo is to deliver financial education to youth in an engaging manner, while helping credit unions put their brand in front of GenZ on the phone and build a relationship early on. It helps financial institutions engage and teach GenZ sound financial fundamentals through an APP that pays kids to learn. Zogo's financial literacy app has won numerous industry accolades, including "Best of Show" at Finovate Fall 2019, NACUSO Next Big Idea Competition. Key investors and advisors include Techstars, the former CEO of Sageworks, MetLife and behavioral scientists from Duke University.
2:00 p.m.

Demo: ZAML

ZAML gives any lender access to automated AI-powered credit decisioning. Credit unions apply their own data to create a custom machine learning underwriting model that integrates with their core system. The result: instant decisions with better pricing, freeing up human underwriters to deliver the personalized service that strengthens member relationships—all of which are essential for accelerated growth. Clients typically can achieve 15% increases in approval rates with no added risk. ZAML models are also fully explainable, complying with all fair lending and ECOA regulations, and include all required model risk documentation.

Gartner estimates that the business value created by AI will reach $3.9 trillion by 2022. ZAML allows any credit union to leapfrog from manual, scorecard-based underwriting to data-driven decision making. Consumer needs are changing faster than ever, and credit unions can’t wait. ZAML lets credit unions move faster and keep up with the needs of their members
2:20 p.m.

Demo: C.O.D.E.

CODE is an ongoing, multi-year strategic partnership designed to deliver relevant digital experiences CU members that are driven from their core that helps credit unions regain control of their data, eliminate vendors, and extend their cores to membership for self-service consumption. DaLand realizes core-centricty through its Vendor Strategy Services (VSS), allowing CUs to cut through the spaghetti pile of vendors and establish a relevant technology strategy; Strategic Project Services (SPS), empowering CUs to transform investments in technology into revenue centers through unrivaled project management; and CODE Division (Core Optimized Digital Experiences), that optimizes, automates and extends relevant core technology.
2:40 p.m.

Demo: Destiny

Destiny is a personal financial management platform aimed at helping financial institutions bridge the technology gap to the most crucial demographic in banking; their young and debt laden customers. Most financial institutions today do not provide services that meet the needs of Millennials and Gen Z. By partnering with Destiny, our cutting-edge debt management tool is delivered in the institution's mobile app and eliminates the customer's debt as fast as possible. Simultaneously, Destiny's CRM tool leverages the data gathered to help the institution increase customer retention, loyalty, and ultimately uncover unforeseen loan opportunities in a way that doesn't exist in the market today.

Sundeep Kapur, Educator & Founder, Digital Credence

After 25 years in corporate America as a business and technology consultant serving financial institutions, he returned to his passion – teaching brands best practices so they can achieve the same success. Direct interaction with over 1000 brands has highlighted the top challenges facing financial institutions, and Sundeep addresses these challenges by offering innovative, yet pragmatic approaches. From OMNI-channel to the emerging OPTI-channel, his expertise helped chart the course to success at many brands. He experience spans across industries – retail, sports, entertainment, travel, technology, education, and financial services.

In addition to financial institutions, he draws upon his experience from brands like ATT, AEG, AAA, Ann Taylor, Anthropologie, Delta Airlines, Dillard’s, Equifax, Gardeners Supply, Harrah’s, National Sports Forum,, and Paul Fredrick. Sundeep’s specialty lies in consumer engagement across multiple channels. A brand can be successful if it can engage the consumer with relevant messages across channels. “Keep it relevant, keep them engaged, and you will nurture your way to the top.”

Sundeep continues to study FinTech and audit brands, and studies consumer experiences to provide effective feedback to drive better results. He is an industry-recognized expert who has delivered "relevant, inspirational, and outstanding" education for organizations around the world. In addition to direct work with clients, he writes articles for magazines, teaches yoga, is a passionate gardener, and serves as a mentor to the Direct Gardening Association. Sundeep has a B.A. in Economics, a B. S. in Computer Science, and an MBA.

If you made a hotel reservation for our prior in-person event, we recommend you call and cancel.

KC Marriott Downtown
200 W 12th St, Kansas City, MO 64105
Phone (816) 421-6800

Clint Armistead, 800.392.3074, x1321.
For registration questions or dietary and special assistance: Sharon Bahr, 800.392.3074, x1342.

March 24th, 2020 1:00 PM   through   3:00 PM
United States