Business partners

Looking for an innovative answer to an nagging question? Or maybe your credit union is searching for ways to reduce costs? Scroll to learn more about our list of trusted business partners. 

View our printable list if you'd like to see which areas they can help you (i.e. reduce costs, retain members, etc). 

Download our list of business partners

Ready to move forward with any of our partners? Please contact your member solutions representative or call 800.392.3074.

Featured partners

 

Item Processing

Item Processing provides credit unions with imaged member share draft processing. and a full range of services, while being the preferred vendor of more than 240 credit unions in Illinois, Kansas, Kentucky, Missouri, Montana, Nebraska and Ohio.
 
Item Processing info

 

As of Dec. 2020, Item Processing-East (formerly iVia) invoices are emailed directly to accounting contacts. If you have questions, please contact Kathy Corcoran, 314.542.1326.

Invoices for Item Processing-West (formerly Expandachek) are mailed to the appropriate contacts (this is not a change).

Shared Branching

Retain existing members and attract new ones with Credit Union Shared Branching (CUSB). When you join the Shared Branch Network, you provide members with additional convenient locations to perform in-person transactions just as if they were at your home credit union.
 
Shared Branch info 

 

As of Dec. 2020, invoices for Shared Branching are emailed directly to the accounting contacts at your credit union. Questions? Contact Mark Hohenstein, 314.542.1328.

Full list of products and partners


Whether it's through products we own or our relationships with industry partners, we can help you grow by:

 

Offering the products and services that consumers want

Helping credit unions better manage their bottom line

Providing support for operational issues as they arise

 

Advanced Fraud Solutions

The best way to fight fraud is to prevent it. Advanced Fraud Solutions takes an innovative, proactive approach to identifying fraud and risk for credit unions. The tools developed by Advanced Fraud Solutions have been tested and proven successful.
  • Prevent check loss at the frontline with TrueChecks™. TrueChecks identifies counterfeit, NSF, and closed account issues in real-time at the teller window. It provides tellers with Reg CC-compliant hold recommendations and integrates seamlessly with existing workflows. 
  • Too many financial institutions currently rely on VISA CAMS alerts to combat fraud due to merchant compromise. But it often takes weeks to determine which cards are at risk. TrueCards® is the only package that allows institutions to determine the true point of compromise and block the cards at risk almost immediately.
  • Early Warning is collaborating with Advanced Fraud Solutions to help financial institutions identify high-risk paper transactions - without the need for additional hardware installation. Advanced Fraud Solutions' enhanced offering delivers DEPOSIT CHEK® service data to the frontline staff to with a real time, web based solution for every teller in the organization.

Agility Recovery

If your credit union experiences a disaster, Agility provides four elements of recovery: office space, power, communication and computer systems. When emergencies strike, Agility takes care of your credit union, so you can take care of members in need. Plan for the unexpected with Agility Recovery. Agility Recovery's business continuity and disaster recovery services meet the power, space, technology, connectivity and testing needs of credit unions.

AMI - Information Systems for Credit Unions

Data processing systems are one of the largest investments your credit union will make. Get the greatest return with AMI’s Encompass, a browser-based technology that’s easy to operate and cost-effective. Encompass doesn’t require special software for workstation PCs, so it reduces overhead and simplifies your credit union’s infrastructure.

Another important advantage of the Encompass Software System is the security of credit union data. AMI has gone through the very rigorous SSAE 16 Type 2 Audit to ensure that all the correct measures are in place to provide a secure environment for your data, whether in-house or hosted. 

Capacity

Credit unions are implementing Capacity to reduce support costs, acquire prospects, and delight members. Capacity can help credit unions stay ahead of the competition by providing your members and employees with 24/7 support.

  

CO-OP Financial Services

CO-OP Financial Services helps credit unions leverage the latest technology and trends to strengthen member connections and support growth. CO-OP unites innovative thinkers with deep experience in the credit union and payments industries to energize innovation and incite progressive ideas. CO-OP was created by credit unions, for credit unions and are committed to being there for you.

Credit Union Shared Branching (CUSB) helps you retain existing members and attract new ones. When you join the Shared Branch Network, you provide members with additional convenient locations to perform in-person transactions just as if they were at your home credit union. A perceived “lack of convenience” is one of the top reasons why consumers don’t bank at a credit union. With shared branch, you can be in more than 5,000 branches in the U.S. Learn more about the benefits of CUSB. 

CO-OP ATM reaches out to your members and offers them the access and convenience they want, with easily recognized nationwide terminals and the latest tools for locating them. A single source provides everything you need. CO-OP network supports its vast fleet of ATMs with a high-visibility signage program and marketing materials through CO-OP Marketing Portal. And a full suite of locator tools makes it simple to find the nearest ATM using a mobile, landline or online connection. 

Questions? 
Contact Mark Hohenstein, mhohenstein@heartlandcua.org.

CU Loan Source

CU Loan Source, LLC is a CUSO and a full-service originator of prime indirect auto loans through a network of franchise dealers across eight states. Credit union participants take part in providing funding for monthly loan pools to establish loan participation percentages with each funding credit union. CU Loan Source was built with the idea that collaboration in a specialized market could enhance production volume, managerial competence and improve risk management practices.

CU Solutions Group

CU Solutions Group is an award-winning, national CUSO dedicated to serving the credit union industry through their expertise and best-in-class solutions in technology and marketing.

Their portfolio of products includes website design & hosting, mobile banking enhancements, digital advertising, Love My Credit Union Rewards( valuable discounts from TurboTax, TruStage Auto & Home Insurance program, and more), Gas Station TV, Save to Win, CUBE TV and more.

CUNA Mutual Group

CUNA Mutual Group enables customers to help their members achieve financial stability through solutions that stay ahead of the pace of today’s rapidly changing marketplace. CUNA Mutual Group is a financially strong insurance, financial technology and investment company. With deep roots in the credit union movement, CUNA Mutual Group has a generations-long history of working with financial institutions to protect and grow their businesses. The companies of CUNA Mutual Group offer commercial, personal insurance products; lending solutions; retirement, investment, data and analytics, and marketing services.

CUNA Strategic Services

The CUNA Strategic Services alliance programs are designed to serve your credit union by:
Contributing to the your bottom line through increased operational efficiency or revenue generation
Adding to your peace of mind as they effectively meet regulatory standards and address security concerns
Enhancing your relationship with services designed to grow and retain membership

Dolphin Debit

Dolphin Debit is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin's turnkey ATM service includes deployment of new ATM equipment combined with terminal driving, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all types of equipment in various on-premises and off-premises venues. In addition, Dolphin Debit has the right to install and operate drive-up ATMs at Walmart/Murphy USA locations in multiple states. Dolphin Debit customizes solutions to the specific needs of clients, with a flexible, cost-saving approach that enables redeployment of company assets to improve the bottom line. 

Watch this video to learn more.

Eltropy

Eltropy provides a secure and compliant way for credit unions to engage their members through text messaging. It provides a single solution for all credit union departments:
  • Lending: streamline the loan origination process by uploading and executing required documents through text messaging
  • Business development: increase memberships and revenue by sharing customized product info via texts and using predictive analytics for faster follow-ups
  • Collections: send automated notifications and leverage two-way text messaging to increase success rate of debt collections
  • Marketing: boost engagement by using text messaging to share promotional offers, flyers and event info
  • Internal: send emergency alerts to employees using texts for faster communication
  • Service: increase members satisfaction by offering the convenience of two-way text messaging to resolve issues efficiently

Endorsed by CUNA Strategic Services.

Equips 

Your team’s time should be spent on your core business. Equips' unique process removes the burden of managing equipment maintenance. With the click of a button, service is requested via E-LINK and the service provider of your choice is dispatched. The service event is managed from beginning to end by an Equips specialist. They ensure your satisfaction, review billing for accuracy and additional cost-savings opportunities, and analyze service history and preventative maintenance schedules. This ensures maximum up time.

Check out this handy document to see how Equips solves your credit union's problems.

You focus on business. Equips focuses on managing and maintaining your equipment.

FIS Card Services

With more than 30 years of experience in card processing, FIS understands the importance of keeping pace with the rapidly changing and competitive credit card industry. FIS provides turnkey programs offering a full range of support services, full service and pass through processing and best in class rewards and other enhancement programs.

Harland Clarke

Checks are an important payment method for millions of account holders. Harland Clarke offers a suite of products and services to deliver share draft/check printing services to credit unions. With the fastest turnaround time (most orders ship within three business days) and custom orders, Harland Clarke gives you a 100% satisfaction guarantee and competitive pricing. 

Endorsed by CUNA Strategic Services.

 

Item Processing - Shared Financial Solutions

Shared Financial Solutions Item Processing provides credit unions with imaged member share draft processing. With more than 70 years of industry experience, the item processing team serves credit unions with exceptional customer service and state-of-the-art technologies. With a full range of services, Item Processing is the preferred vendor of more than 240 credit unions in Illinois, Kansas, Kentucky, Missouri, Montana, Nebraska and Ohio. Item Processing offers remote deposit capture with image access and checkview/checkpoint services and solutions for the capture and processing of deposit transactions.

If you have small business members, you need iMerchant Exchange. iMerchant Exchange allows a credit union’s business member to electronically capture check images by scanning them and depositing them online.

Illuma Labs

Illuma Shield, the flagship product at Illuma Labs, is a real-time voice authentication and fraud prevention service for credit union call centers. Illuma Shield passively analyzes a member's voice over natural conversation, replacing traditional and intrusive authentication processes like knowledge based authentication, or KBA (i.e., mother’s maiden name, social security number, last transactions, etc.). Voice authentication results in higher authentication accuracy in a fraction of the time.

Endorsed by CUNA Strategic Services.

Invo Solutions

Video banking places valuable access into the hands of your customers, without restriction, through in-branch, web, and mobile solutions. It allows them to speak with the right person in your organization, no matter where they are or what they are doing. With the push of a button, they can get in contact with their institution while they are at their desk at work or at home with the kids. Invo Video Banking transforms the way that customers interact with their financial institutions.

JMFA

JMFA has built an all-new overdraft program complete with improved analytics, strategies, reporting and tracking as well as communication material for account holders. The rules of overdraft protection have changed dramatically in years past, but JMFA continues to lead the way in recovering lost revenue in a responsible and compliant way, guaranteed.

Kasasa

Kasasa provides financial technology solutions and marketing services for community financial institutions. Founded in 2003, the award-winning company offers state-of-the-art turnkey solutions and comprehensive support. These products and services can help you stay competitive in a crowded financial services market.

Endorsed by CUNA Strategic Services.

Lever1

Lever1 is a Kansas City-based Professional Employer Organizations enabling clients to cost-effectively outsource the management of human resources, employee benefits, workers’ compensation, payroll and accounting services. Businesses can focus on the daily needs of the business while saving money.

Love My Credit Union Rewards

Love My Credit Union Rewards rewards members for the purchases they already make. The Love to Shop online portal gives members exclusive discounts from retailers like Home Depot, Old Navy, Walmart, Direct TV and more including discounts on TurboTax products. Credit union members earn cash back at more than 1,500 online retailers and your credit union earns non-interest income and increase debit and credit card usage. 

LSC

We partner with the Illinois Credit Union Leagues’ Services Corporation (LSC) to provide debit, credit and gift card options for your members. These products can attract new members, while meeting your current members needs. Card programs keep members happy, while increasing non-interest income for your credit union. 

 

MemberClose 

Streamline your mortgage lending operations and reduce costs with MemberClose, a settlement tool developed specifically for credit unions. With just one username and password, credit unions can securely order credit reports, flood determinations, AVMs, gap appraisals, e-recording services, title insurance and much more.

Red rectangle with white words Office Depot and Office Max stacked

Office Depot

Save money with significant discounts when you (or your members!) purchase office supplies or office services from Office Depot/ OfficeMax using this card in store or online using this ordering portal. Visit portal for more information and/or to sign up. 

Endorsed by CUNA Strategic Services.


 

RateReset

RateReset is a credit union specific service providing award-winning solutions for loan retention, loan reset, loan generation and digital pre-approval. Each solution is designed to enhance your member's digital experience and assist the digital transformation of your credit union, while providing a digital solution to retain loans a credit union already on the books.  

Endorsed by CUNA Strategic Services.

SerTech

Capture more loans with direct marketing campaigns from SerTech. Simply provide a membership list, and let SerTech prescreen the data to ensure your offers are sent to qualified members. You’ll be top-of-mind when members need financing. When you use SerTech, you can look forward to monthly electronic reporting, professionally designed letter stock, compelling and customizable copywriting, credit prescreening, plus printing, postage and mailing.

StellaMSP

Technology makes the world - and credit unions - go round. Yet, it seems like technology initiatives get pushed to the bottom of the pile. StellaMSP can help your credit union with virtual IT staff resources, information security analysis and guidance, equipment and physical space planning, intellectual property management, telecom planning and procurement, and more!  

TraceSecurity

TraceSecurity is a cloud-based security solution that provides risk management and compliance solutions for credit union that need to protect critical data or meet IT security mandates. TraceSecurity provides credit unions with a holistic view of their security landscape and enables them to achieve effective data protection and automatic compliance.

Endorsed by CUNA Strategic Services.

 

ValueCheck

Evaluate loan portfolios for first and second mortgages, auto loans and other consumer loans with ValueCheck Portfolio Analytics. Get an actionable view of your credit union’s loan portfolio to identify risks and explore marketing opportunities. It’s easy to generate reports on concentration analysis, portfolio risk analysis, migration trend analysis, negative equity, high-risk loans, low-risk loans, HELOCs, FICO drop > 10 percent, and CLTV deterioration > 10 percent.

Verafin

Stay ahead of technology and financial crime with Verafin, a cloud-based fraud detection and BSA/ALM software provider. Verafin combines fraud and money laundering detection to stay ahead of emerging trends and prevent financial crime at your credit union.

Endorsed by CUNA Strategic Services.

Zogo

Zogo is a gamified financial literacy app that pays users to learn about personal finance. Credit unions sponsor Zogo for their members and use it as a tool to help educate, engage and attract young adults.

Endorsed by CUNA Strategic Services.