In the Case of Event Cancellation by HCUA
Events with less than 20 registrants within two weeks may be canceled. In the event of cancellation, all registrants will be notified, and a full refund issued without penalty.
Conference & Workshop Attendee Refund Policy
Deadline for registrations is typically 3 business days prior to the first day of the conference/workshop unless otherwise noted.
Send cancellation requests in writing to:
Clint Armistead, Director of Training & Events
For questions, call: 800.392.3074 x1321
Cancellation requests received via email 5 business days prior to the conference/workshop will receive a 90% refund of the registration fee.
No refunds will be issued for cancellation requests received within 4 business days of the conference/workshop. Substitution requests are always welcome without penalty. The change must be a 1-for-1 substitution. Please provide 3-business-days’ notice with the substitute’s name via email to HCUA.
This policy does not apply to Foundation Cup, which is neither a conference nor workshop. For the Foundation Cup, no cancellations or refunds after April 24, 2020