Compliance Conference: Back to Basics

We're focusing on the fundamentals this year, and will discuss the key components of a compliant credit union that often get overlooked.

Our annual conference will be held virtually over two mornings. All sessions will be recorded and available for 30 days.

Zoom is required for participation. See technical requirements below.


March 15, 2022
9 - 10:30 a.m.
Reg CC/Negotiable Instruments

Regulation CC governs the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in financial institutions around the country. This session will address questions like: Can we place a hold on a cashier’s check? How many days can we hold checks on a new account? And a relatively new topic: Who is liable for duplicate deposits via Remote Deposit Capture?

Despite the popularity of electronic payments and the dire predictions that paper is going the way of the dodo, an astonishing number of paper checks are still processed on a daily basis. Credit unions need to understand the primary rules governing checks - Regulation CC and the Uniform Commercial Code (UCC). This session will review check hold time frames, staledated and postdated checks, proper endorsements, and other related issues.

10:45 - 11:45 a.m.
Opening Accounts Online

The COVID-19 pandemic pushed many credit unions into the world of electronic banking, ready or not. This session looks at the various laws, rules, and regulations that govern online account opening. We’ll also cover guidelines that should be included in credit union policies and procedures to control risk without sacrificing new member convenience.

11:45 a.m. - noon
Compliance Fun Part 1*

As compliance professionals, we often find ourselves defending our choice to spend our days digging deep into regulations, policies, and other compliance-oriented projects. While it’s no surprise that compliance is not for everyone, we are strong believers that ANYTHING can be enjoyable. In this session we’ll discuss ways to engage the audience and create memorable moments to help staff remember their training.

March 16, 2022
9 - 10:30 a.m.
Reg E/Overdraft with Courtesy Pay/Error Resolution

This session will discuss error resolution requirements mandated by Regulation E. We'll discuss the timing requirements for investigation, provisional credits, pitfalls and common mistakes, and the need for written error resolution procedures to ensure compliance.

Legal scrutiny against financial institutions relating to overdraft practices is on the rise, according to industry sources. Most actions against banks and credit unions involve allegations of improper fee assessment, unclear or misleading terminology used on account agreements, and violations of opt-in requirements. To maintain full compliance and avoid possible legal consequences, credit unions must make sure all account agreements, marketing materials and on-going communications provide clear, consistent messaging regarding fees, processing and procedures. This session will cover overdraft rules under both Regulation E and Truth in Savings, as well as best practices for risk mitigation.

10:45-11:30 a.m.
Share Insurance

Members want to know that the money they have in your credit union is safe and that their accounts are insured should the credit union fail. So, it’s important that staff have a good understanding of how National Credit Union Share Insurance Fund (NCUSIF), administered by NCUA, works. This session will address the basic share insurance coverage and how accounts can be structured to take advantage of insurance coverage that is separate from and in addition to the coverage available to their individual accounts.

11:30 a.m. - noon
Compliance Fun Part 2*

Continued from Day 1


Kristen Tatlock, NCCO, CUCE, BSACS, NCBSO

Senior Compliance Manager, AUX

Kristen Tatlock is a nationally-known speaker and compliance consultant with over 28 years of experience in the credit union compliance arena. Kristen assists credit unions with issues ranging from advertising rules to bylaws, from Social Media compliance matters to Regulation Z, and just about every regulation and compliance concern in between.

Kristen has earned Compliance and Bank Secrecy Act certifications from the two national credit union trade associations. She regularly presents compliance training programs for CUNA, NAFCU, and many state Leagues around the country.  She has also edited and revised numerous compliance training courses and modules for CUNA CPD and has authored several articles for various CUNA publications.


Virtual, all-in credit union pricing. One price for the ENTIRE credit union staff and volunteers to participate.* All sessions will be recorded and available for 30 days.

 HCUA Member 
Price per CU  $460 per CU   $230 per CU

Credit unions under $50 million save 40% with promo code: SmallCU

How does credit union pricing work? 

Once the first person from the credit union registers, subsequent registrations from that organization will be complimentary. A promo code will be emailed to the original purchaser to share with colleagues. We kindly ask that each person register for access to accurately track attendance.

After clicking "submit order" during your registration, you will receive three emails - an ORDER confirmation, an EVENT registration confirmation, and a Zoom join link.

Questions? Contact Clint Armistead

Technical requirements

This event will be conducted on Zoom. You are encouraged to join with video and microphone enabled. Download the Zoom Desktop Client app (preferred) or join via web browser. New to Zoom or have questions about Zoom? Watch this short training video.
3/15/2022 - 3/16/2022
Registration is closed.

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